Customer Service Representative

4 days ago


Sanpada Navi Mumbai Maharashtra, India Watchyourhealth Full time ₹ 20,000 - ₹ 27,000 per year

Solbeg India Pvt. Ltd.

Founded in 2017, Solbeg India provides premium quality IT services to customers across the globe with extensive technologies expertise and wide experience across industries we develop high-end solutions, helping optimize business processes, boost performance, and thereby achieve strategic goals.

Job Description for Customer Service Representative

Manage amounts of incoming calls. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.

1. **Designation: Customer Service Representative (CSR)

  1. Experience:

Fresher or minimum 6 months - 3 years of experience.

  1. Qualification:

HSC Fresher/Graduate Fresher or BPO Experience

  1. Process: Inbound Process (Example-Urban Clap in India) dealing customers' queries, customers call you to get information of electrician, plumber, AC Technician, Door Problems and Technical Problems etc.

  2. Shift Timings: US 24/7 Rotational Shifts with any 8 hours working hours (7 hours working with 1 hour break).

4:30pm - 12:30am {Evening shift}

6:30pm - 2:30am {Evening shift}

8.30pm - 4.30am {Evening shift}

10.30pm - 6.30am (Evening shift}

12:30am - 8:30am {Night Shift}

  1. Week Offs: Rotational week offs. 6-week offs in a month (in two weeks, 5 days working and another two weeks, 6 days working).

  2. Salary:

HSC/Graduate Fresher - 20,000 Net. (Depends on interview)

HSC/Graduate Experience - 24,000 Net till 27,000 Net.(Depends on interview)

  1. Round of Interview: Hr and Operations

  2. Work Location: Sanpada, Navi Mumbai

10. **Hiring and Transport Boundaries:

  1. AIROLI till PANVEL

  2. PANVEL TILL VASHI

  3. TALOJA PHASE -1 AND ULWE.

One side pick or drop facility is available as per shift.

''EXCELLENT COMMUNICATION IN ENGLISH IS MANDATORY.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer



  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...


  • Four Points By Sheraton Navi Mumbai Vashi, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi Job Types: Full-time, Permanent Pay: ₹20, ₹24,000.00 per month Benefits: Provident Fund Language: English (Preferred) Hindi (Preferred) Work...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...


  • Navi Mumbai, India AAIDEOLOGY Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Navi Mumbai, Maharashtra, India Grownow HR Full time

    Customer Service Representative Salary upto - 28000 in hand Freshers & Experienced both can apply Excellent Communication Skills Required **Job Types**: Full-time, Permanent, Fresher **Education**: - Higher Secondary(12th Pass) (preferred) Work Location: In person


  • Navi Mumbai, India Unifox Global Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    _**HIRING**_ - **for Customer Support Representative (Automobile Background)**_ **Job Title**:Customer Service Representative** **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Record details of complaints - Maintain positive customer...


  • Navi Mumbai, India Ceorra Technologies Private Limited Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...


  • Navi Mumbai, Maharashtra, India CarWale Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCarWale exists to empower car consumers and deliver a hassle-free car research and buying experience. In the last year, we have served over 65 million Indian car consumers, growing to become the largest automotive portal in India. Our mission is to simplify the car buying process and provide users with the most comprehensive information to...


  • Navi Mumbai, Maharashtra, India Brocus IT Solutions Full time

    **Job Title**: Customer Service Representative - Inbound International Voice Process **Location**: Sanpada Near Vashi Station **Shift Timing**: Night Shift **Experience Required**: 6 Months-1 Years (International BPO) **Job Overview**: **Key Responsibilities**: - Manage inbound calls from international customers professionally and efficiently. - Address...