Associate System Administrator

2 weeks ago

Hyderabad, Telangana, India Ascendion Engineering Full time US$ 40,000 - US$ 80,000 per year

Job Title: Associate System Admin

Job Location: Vadodara, Gujarat

Job Timings: Monday to Friday; 10 AM to 7 Pm IST

Website:

Roles and Responsibilities:

Desktop Support

  • Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007
  • And any other authorized desktop applications.
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any Other authorized peripheral equipment.
  • Performs general preventative maintenance tasks on computers, laptops, printers And any other authorized peripheral equipment.
  • Performs work in compliance within specified warranty requirements.
  • Identify requirements of equipments and parts to support faulty Desktop, Laptop, and Server & UPS.
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests

System/Application/Network Support / Vendor co-ordination

  • Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008
  • Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.
  • Install, upgrade, support and troubleshoot Web application / Server – Client related problems running in organization like job portal, Collabera App, Hire craft etc..
  • Interact with numerous computer platforms in a multi-layered client server Environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and Administrative systems.
  • Diagnose and quickly resolve a wide range of Windows applications and networking
  • Problems to help minimize downtime.
  • Troubleshooting network connectivity in a LAN/WAN environment.
  • Ticketing logging and coordinating for vendor support.
  • When the restoration is beyond the scope of the Desktop Support Administrator the
  • Desktop Support Administrator will escalate the issue/problem to proper tier 3
  • support team member
  • Develop trends by monitoring and analyzing incoming calls, problems and support Requests.
  • In case of Vendor support requires resolving any issue; he has to log a call and inform the team with ticket no., that same need to update on MIS portal and close / resolved with service impact / business impact time slot.

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