Associate Director, Experience Design

Method is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams [based in Bengaluru, New York, Charlotte, Atlanta, London, and remote] work with a wide range of organizations in many industries, including Healthcare, Financial Services, Retail, Automotive, Aviation, and Professional Services. This is a Bengaluru-based role.

Method is part of GlobalLogic, a digital product engineering company. GlobalLogic integrates experience design and complex engineering to help our clients imagine what's possible and accelerate their transition into tomorrow's digital businesses. GlobalLogic is a Hitachi Group Company.

Method is seeking an Associate Director of Experience Design. As an Associate Director, you lead the experience strategy of multidisciplinary design projects from experience definition through to execution - from framing opportunities with clients, structuring and running research activities, planning and facilitating collaborative workshops, driving concept explorations, and defining the future of our client's products and services. You guide your team and others in communicating complex concepts in written, diagrammatic and visual formats and support product and engineering teams as they bring digital products and services to market by translating strategies into actionable outcomes.

Responsibilities

• Define and design multi-channel digital solutions with different disciplines in a highly collaborative environment
• Partner closely with clients, serving as an internal champion to ensure our work meets their needs and as an advisor to further their business aspirations through design.
• Lead multidisciplinary teams through complex projects
• Plan, conduct, and interpret primary and secondary research to inform the experience principles, user needs , strategy and direction of products and services. You are an expert in a wide range of research methods, including stakeholder interviews and generative and evaluative customer research, knowing which technique to use when to deliver comprehensive insights.
• Collaborate on and influence the different stages of a digital service or product—this includes shaping project scope, driving internal and external strategy, and conducting and synthesising research
• Plan and host collaborative workshops and work sessions with internal and external teams
• Lead teams in the creation of artifacts including archetypes, customer journeys, service blueprints, ecosystems, initial concepts, prototypes, and design documentation.
• Mentor and/or manage others in the experience design discipline
• Impact Method through common missions that create a diverse organization, further the quality of our work and support the growth and success of our business
• Foster a culture of curiosity across design, product and technology that manifests in how projects are framed and executed.

Qualifications:

• Demonstrated success in defining, creating, and launching services and digital products.
• 7+ years experience in design research, digital strategy and digital service design. Your story/portfolio reflects a solid foundation in understanding the complexity and intricacies of business problems. Your work to solve these is an appropriate mix of pioneering and pragmatic.
• 1+ year team management experience either in HR capacity or project team leadership
• Undergraduate and/or Masters Degree in Design [product, visual/interaction, architecture, industrial], Human Factors, or equivalent professional experience
• Effective time management skills to balance the project schedule with fast-paced deadlines
• Excellent verbal/written communication and presentation skills, with the ability to successfully articulate design concepts and intent to your team and your client
• Ability to collaborate with clients, engineers, product managers, client leads etc. as it pertains to defining and developing digital products and services
• A strong, empathetic leader on projects who inspires and encourages their team members to deliver the highest quality work.
• Ability to collaborate with diverse teams and clients across different geolocations with the skills to communicate and transition knowledge to others at the end of your working day, or flex when needed to accommodate client needs in different timezones.
• A portfolio that reflects your strengths in research, strategy, design, and visual storytelling

Location

• Commuting distance from Bengaluru, remote first working with occasional need to be in our Bengaluru office.
• International travel for team and client meetings is required, typically up to 15%.

Why Method?

We look for individuals who are smart, kind and brave. Curious people with a natural ability to think on their feet, learn fast, and develop points-of-view for a constantly changing world find Method an exciting place to work. Our employees are excited to collaborate with dispersed and diverse teams that bring together the best in thinking and making. We champion the ability to listen, and believe that critique and dissonance lead to better outcomes. We believe everyone has the capacity to lead and look for proactive individuals who can take and give direction, lead by example, enjoy the making as much as they do the thinking, especially at senior and leadership levels.

We believe in work/life balance. Seriously. We offer a ton of competitive perks, including:

• Continuing education opportunities
• Flexible PTO and work-from-home policies
• National Pension Scheme
• Family medical insurance
• Health and wellness programs
• Parental leave
• Other location specific perks (just ask)

If Method sounds like the place for you, please submit an application. Also, let us know if you have a presence online with a portfolio, GitHub, Dribbble or other platform.

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