Insurance Claims Specialist
2 weeks ago
Position: Kickstart Your Global Career Insurance Process (Voice & Blended)
Work Location: Pune (Viman Nagar, Kharadi, Yerwada, Magarpatta, Hinjewadi)
Salary: Up to 3 LPA to 9 LPA
[ 30% hike on last salary (Experience) ]
Contact: Call or WhatsApp HR.RAVINA
Note: Immediate joiners preferred.
Role & responsibilities:
- Handle inbound/outbound calls and chats for international customers
- Provide real-time resolutions with professionalism and empathy
- Address product/service-related queries efficiently
- Maintain accurate logs of customer interactions in CRM systems
- Ensure adherence to process guidelines and quality standards
- Achieve targets like AHT, CSAT, and FCR
Preferred candidate profile:
- Graduate/Under Graduate Fresher and candidates with minimum 1 year of International BPO experience are preferred.
- Excellent verbal and written communication skills in English (additional international languages are a plus).
- Strong problem-solving skills and ability to handle customer inquiries effectively.
- Proficient in using computers and familiarity with CRM systems
- Flexibility to work in shifts, including evenings, weekends
Perks & Benefits:
- Fixed Salary + Performance-based Incentives
- Up to 30% hike for relevant experience
- Health Insurance and Employee Wellness Plans
- Comprehensive training programs and ongoing professional development.
- Supportive, Friendly, and Growth-driven Work Culture
- Cab Facility Available till Nodal Points
Why Join Us?
Global Exposure: Work with international clients and build your global communication skills.
Career Growth: Fast-track promotions for consistent top performers.
Merit-Driven Culture: Your performance defines your progress not tenure.
Learning Environment: Access to e-learning portals and sponsored certifications.
Diversity & Inclusion: Work with a vibrant and inclusive team culture.
Important Note:
This role demands excellence. If you are someone who strives for 100% quality, thrives in customer-focused roles, and believes in continuous improvement you're exactly who we're looking for.
How to Apply:
If you are passionate about customer service and want to be part of a dynamic team, please send your resume on below mention details.
Contact Person: HR RAVINA
Contact No:
Mail Id:
References are highly appreciated
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