Back Office Executive – Bookings

3 days ago

Bhopal, Madhya Pradesh, India FabMyTrip Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

FabMyTrip offers curated tours across Madhya Pradesh, focusing on immersive, authentic experiences. From spiritual journeys to wildlife safaris, we cover diverse travel needs with packages ranging from budget to luxury. Led by local experts, our tours include historical insights, comfortable stays, and fixed departure options. We prioritize quality service and aim to connect travelers with Madhya Pradesh's culture. With FabMyTrip, explore India's heartland deeply and meaningfully. Join us for an unforgettable journey through Madhya Pradesh.

Job Summary:
As a Back Office Executive, you will play a critical role in the booking and operational aspects of our tour packages. You'll manage end-to-end booking processes, liaise with vendors, coordinate itineraries, and ensure smooth operations for each tour. This role requires strong organizational skills, a customer-focused mindset, and a high level of accuracy in data entry and communication.

Key Responsibilities:

  • Handle tour bookings, including accommodation, transport, and activities.
  • Maintain clear communication with vendors to ensure timely confirmations and updates.
  • Coordinate with the sales team to process bookings and manage tour schedules.
  • Update itineraries, prepare tour documents, and communicate details to clients.
  • Resolve booking-related issues and assist in handling customer queries.
  • Monitor tour feedback and address any post-tour operational concerns.
  • Maintain accurate records in our CRM system and generate periodic reports for management.

Requirements:

  • Bachelor's degree or equivalent.
  • Experience in bookings, customer service, or back office operations, ideally in the travel or hospitality industry will have added advantage.
  • Strong organizational skills and attention to detail.
  • Proficiency in office management software (e.g., Excel, Word).
  • Excellent communication skills for vendor and customer interactions.
  • Ability to multitask and manage time efficiently.

Benefits:

  • Opportunity to work with a dynamic team in a growing travel company.
  • Hands-on experience in travel operations.

If you're passionate about delivering exceptional customer experiences and thrive in a back-office role, we'd love to hear from you. Join FabMyTrip and help us create unforgettable journeys for our travelers

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