Counseling officer

5 days ago

Rajkot, Gujarat, India 4b7c255a-0573-4cb1-bec1-ab9b8fcc94d4 Full time ₹ 9,000 - ₹ 22,000 per year

Job Summary

The Counselor Officer will be responsible for managing incoming leads, making outbound sales calls, guiding prospective customers/students through the decision-making process, and achieving assigned conversion targets. This role requires excellent communication skills, a customer-centric approach, and strong sales orientation.

Key ResponsibilitiesLead Management & Follow-Up

  • Handle inbound inquiries through calls, WhatsApp, email, CRM, or walk-ins.
  • Make proactive outbound calls to new and existing leads to generate interest and qualify prospects.
  • Maintain timely follow-up with potential clients to maximize conversion opportunities.
  • Update and manage lead information in CRM/software regularly.

Sales & Counseling

  • Understand customer needs and provide accurate information on products, services, courses, or programs.
  • Deliver professional counseling to guide customers through their selection and enrollment/booking process.
  • Present offerings clearly, addressing queries and objections to close sales successfully.
  • Achieve monthly and quarterly sales, revenue, and conversion targets.

Customer Service & Relationship Building

  • Create a positive customer experience through a friendly and supportive approach.
  • Build long-term relationships with clients through regular follow-up and engagement.
  • Provide post-sales support when required.

Coordination & Reporting

  • Coordinate with internal departments (Marketing, Operations, Finance, etc.) to ensure smooth customer onboarding.
  • Prepare daily/weekly sales reports and performance updates.
  • Maintain high accuracy and professionalism in documentation and communication.

Required Skills & Qualifications

  • Bachelor's degree in any discipline (Business, Marketing, or related fields preferred).
  • Prior experience in lead management, telesales, counseling, or customer service is an advantage.
  • Excellent communication and interpersonal skills.
  • Strong persuasion, presentation, and negotiation skills.
  • Goal-oriented mindset with the ability to work under targets.
  • Proficiency in MS Office and CRM tools.
  • Ability to handle pressure and adapt to a fast-paced environment.

Preferred Qualities

  • Friendly, patient, and empathetic approach to customers.
  • Positive attitude with a strong sense of ownership.
  • Quick learner with the ability to understand product/service details

Job Type: Full-time

Pay: ₹9, ₹22,000.00 per month

Work Location: In person

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