Consultant

1 week ago


Madurai, Tamil Nadu, India HCLTech Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role & responsibilities

(1.) To adhere to quality standards, regulatory requirements and company policie

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.

(5.) To provide support for on call escalations /L3 level support and doing incident & problem management

(6.) Work on value adding activities such Knowledge base update & management,

Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Preferred candidate profile



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