
Consultant
1 week ago
Role & responsibilities
(1.) To adhere to quality standards, regulatory requirements and company policie
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations /L3 level support and doing incident & problem management
(6.) Work on value adding activities such Knowledge base update & management,
Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Preferred candidate profile
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Business Management Consultant
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Zoho Consultant
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Senior Consultant
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Senior Consultant
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Consulting Analyst
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senior consultant
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SAP FICO Senior Consultant
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