Hotel Receptionist

12 hours ago

Vishnu Puri Colony Indore, India Vaikuntha Stays Full time ₹ 2,00,000 - ₹ 4,00,000 per year

ONLY FEMALE

Preferred: Married

Job Summary:

The Hotel Receptionist at Vaikuntha Stays serves as the first and last impression for our guests. You will manage the front desk with warmth and professionalism, ensuring smooth check-in/check-out processes, handling reservations, and providing exceptional service and local knowledge.

Key Responsibilities:

  • Welcome guests upon arrival with a friendly and professional attitude.
  • Manage check-in and check-out procedures using our hotel management system.
  • Answer phone calls, emails, and guest inquiries promptly and courteously.
  • Take reservations and maintain accurate records of room availability.
  • Assist guests with travel directions, local information, and hotel services.
  • Coordinate with housekeeping and maintenance to ensure room readiness and prompt resolution of guest issues.
  • Handle billing, process payments, and maintain accurate guest accounts.
  • Address and resolve guest concerns or complaints professionally and efficiently.
  • Promote in-house services, dining options, and local experiences.
  • Ensure the front desk area is tidy and presentable at all times.
  • Follow safety, security, and emergency procedures as needed.

Qualifications and Skills:

  • High school diploma or equivalent (a hospitality degree/certificate is a plus).
  • Previous experience in a hotel front desk or customer service role preferred.
  • Proficiency in using hotel PMS software (training will be provided).
  • Strong communication and interpersonal skills.
  • Ability to multitask and stay calm under pressure.
  • Well-groomed, professional appearance.
  • Flexibility to work shifts, including mornings, evenings, weekends, and holidays.
  • Fluency in English (additional languages are a plus).

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