Collection Specialist

3 days ago

Bengaluru, Karnataka, India Trukker Technologies Full time

Role Summary

The Collections Specialist is responsible for driving timely recovery of outstanding customer payments, ensuring accurate AR tracking, and maintaining healthy cashflow across TruKKers B2B logistics and freight operations. The role works closely with Finance, Operations, Sales, and Customer Success teams to resolve disputes, ensure documentation accuracy, and reduce DSO.

Key Responsibilities

1. Payment Collection & Follow-Ups

  • Manage collection of outstanding invoices from assigned customer portfolios.
  • Conduct proactive follow-ups via calls, emails, and coordination with KAMs/Hunters.
  • Ensure timely escalations for overdue accounts.

2. Invoice & Documentation Management

  • Coordinate with Operations and Billing teams to ensure accurate, complete invoicing.
  • Share PODs, contracts, rate cards, and reconciliation statements with customers for faster clearance.
  • Verify billing disputes and ensure timely resolution.

3. AR Tracking & DSO Improvement

  • Maintain updated aging reports and monitor weekly/monthly outstanding amounts.
  • Identify high-risk accounts and recommend corrective actions.
  • Work towards consistent improvement in DSO and collection efficiency.

4. Customer Coordination & Issue Resolution

  • Build strong working relationships with customer finance teams for smooth collections.
  • Address disputes, short payments, and deduction claims with relevant internal teams.
  • Support Sales/KAM teams with customer payment behavior insights.

5. Compliance & System Updates

  • Update collection status, follow-up remarks, and customer commitments in ERP/CRM (e.g., NetSuite, internal systems).
  • Ensure adherence to TruKKers credit control policies and payment terms.
  • Support audit requirements by providing accurate AR documentation.

6. Reporting & Analytics

  • Prepare weekly/monthly MIS on collections, overdue amounts, bad debt risks, and liquidation plans.
  • Track performance KPIs: DSO, overdue %, current vs. overdue buckets, collection ratio.
  • Highlight patterns and provide insights for decision-making.

Key Skills & Competencies

  • Strong communication and negotiation skills.
  • High ownership and ability to work under strict timelines.
  • Customer-centric problem-solving approach.
  • Good knowledge of accounting principles (AR/Collections).
  • Proficiency in Excel, Google Sheets, ERP systems (NetSuite preferred).
  • Ability to collaborate with cross-functional teams (Sales, Ops, Billing).

Qualifications & Experience

  • Bachelors degree in Finance, Accounting, Commerce, or related field.
  • 4–8 years of experience in Collections, AR, or Credit Control (logistics/transportation experience preferred).
  • Experience working in high-volume B2B billing and fast-paced environments is an advantage.

What Makes This Role Critical

  • Collections directly impacts cashflow, working capital, and business stability.
  • Ensures minimal revenue leakage and timely dispute closure.
  • Strengthens customer trust by maintaining clean financial communication.

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