Training Manager

4 days ago

Jaipur, Rajasthan, India Teleperformance Global Services Full time ₹ 6,00,000 - ₹ 9,00,000 per year
  • Job Title: Process Training Manager
  • Department: Operations (Voice & Chat)
  • Location: Jaipur
  • Shifts: Australian/ New Zealand Shifts
  • Salary: Up to 15 LPA

Job Summary:

  • The Process Training Manager is responsible for designing, developing, implementing, and managing training programs that improve process efficiency, quality, and compliance across the organization. This role ensures that employees have the knowledge, skills, and tools required to perform their duties effectively while adhering to established processes and standards.

Key Responsibilities:

  1. Excellent Communication Skills

  2. Training Program Development

  3. Design and implement process-specific training programs for new hires and existing employees.

  4. Develop instructional materials, job aids, e-learning modules, and standard operating procedures (SOPs).

  5. Collaborate with subject matter experts (SMEs) to ensure training content is accurate and aligned with current business processes.

  6. Process Improvement & Standardization**

  7. Analyze current workflows and identify training gaps or inefficiencies.

  8. Partner with process owners and quality teams to ensure continuous improvement and process alignment.

  9. Maintain documentation of updated processes and ensure training reflects changes promptly.

  10. Training Delivery & Management

  11. Facilitate in-person and virtual training sessions.

  12. Manage training schedules, logistics, and resources.

  13. Evaluate and certify trainers or team leads as process trainers.

  14. Performance Measurement & Reporting

  15. Develop assessments, quizzes, and practical evaluations to measure training effectiveness.

  16. Track performance metrics such as productivity, quality, and compliance post-training.

  17. Prepare reports and present insights to leadership on training impact and ROI.

  18. Compliance & Quality Assurance

  19. Ensure all training programs meet regulatory and company compliance standards.

  20. Conduct regular audits to verify adherence to documented processes

  21. Knowledge of Instructional Designer will be an added advantage

Experience:

  • 5+ years of experience in training, process management, or operations.
  • Proven experience designing and delivering large-scale process or systems training programs.

Skills:

  • Strong project management and organizational skills.
  • Excellent communication, presentation, and facilitation abilities.
  • Proficiency with Learning Management Systems (LMS) and e-learning authoring tools.
  • Analytical mindset with ability to interpret data and measure outcomes.
  • Ability to collaborate across departments and influence stakeholders.

Key Performance Indicators (KPIs):'

  • Training completion and certification rates.
  • Process adherence and audit compliance scores.
  • Productivity and quality improvements post-training.
  • Employee satisfaction and engagement with training programs.

Interested candidate can share your cv @

  • Training And Development

    2 weeks ago

    Jaipur, Rajasthan, India VES Technosoft Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewVES Technosoft is a forward-thinking IT Services and IT Consulting company based in Jaipur, Rajasthan. Focused on streamlining online marketing efforts, VES Technosoft empowers businesses to concentrate on growth while the agency manages all aspects of marketing in-house. With a dedicated team, it aims to deliver efficient solutions for...

  • Training Executive

    4 hours ago

    Jaipur, Rajasthan, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Looking to onboard a skilled Training Executive with 2-4 years of experience in the hospitality industry. The ideal candidate will have a strong background in training and development, with excellent communication and interpersonal skills.Roles and ResponsibilityDevelop and implement comprehensive training programs for employees.Conduct workshops, seminars,...

  • Talent Acquisition Manager

    3 hours ago

    Jaipur, Rajasthan, India ResoPro Training Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionResoPro Training Services is committed to bridging gaps to a bright future by providing result-oriented soft skills training. We deliver specialized training for corporates and institutions through workshops, seminars, and webinars. Our mission is to equip professionals with the skills they need to succeed, ensuring impactful and...

  • Human Resources Training Development Manager

    5 hours ago

    Jaipur, Rajasthan, India Accuspace Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We're Hiring: HR Manager (Communication & Training Expert)Location:Malviya Nagar, JaipurCompany:Accuspace Pvt Ltd.Employment Type:Full-timeCTC: Upto 6 lacAre you passionate aboutdeveloping peopleandbuilding a strong organizational culturethrough effective communication and impactful training?We're looking for adynamic HR Managerwho excels inemployee...

  • Training & Service Excellence Leader

    2 weeks ago

    Jaipur, Rajasthan, India Manova - A New Helping Hand Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location:JaipurCompensation:As per discussion / Industry competitiveWork Type:Full-time | Leadership RoleAbout the RoleWe are looking for a proactive leader who can ensure that every Manova Service Executive is trained, skilled, and ready to deliver excellent service from Day 1. This role is a blend of training operations, quality control, and continuous...

  • Franchisee Operation Manager

    2 weeks ago

    Jaipur, Rajasthan, India Parshi Training and Technical Services Pvt. Ltd. Full time ₹ 19,20,000 - ₹ 48,00,000 per year

    Key Responsibilities:Operational ManagementOversee daily operations of multiple franchise centers.Ensure smooth functioning of academic, administrative, and business activities.Monitor compliance with company policies, systems, and processes.Performance Monitoring & ReportingTrack student enrollment, revenue generation, and center productivity.Prepare and...

  • Jio Fiber Home Connect Training Lead

    2 weeks ago

    Jaipur, Rajasthan, India Reliance Jio Infocomm Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Posted Date: 06 Nov 2025 Function/Business Area: Human Resources & Training Location: JaipurJob Responsibilities Conduct train the trainer programme for master supervisors and trainers of partners. Carry out revalidation training for Jio giga fiber associates, engineers and supervisors. Execute performance coaching and...

  • learning manager

    6 hours ago

    Jaipur, Rajasthan, India Hyatt Regency Jaipur Mansarovar Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    SummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Learning Manager is responsible to ensure the smooth and efficient running of the Personnel Department in the Human Resources...

  • SEO Manager

    4 days ago

    Jaipur, Rajasthan, India Jaipurrental Full time ₹ 4,80,000 - ₹ 9,60,000 per year

    Job Description: SEO Specialist (with Digital Marketing, Social Media & Training Responsibilities)Position OverviewWe are seeking a results-driven SEO Specialist with strong expertise in digital marketing and social media management who can also train and mentor team members. The ideal candidate will be responsible for enhancing website visibility,...

  • Assistant Manager

    2 weeks ago

    Jaipur, Rajasthan, India Mancraft Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:JOB SUMMARY: The ideal applicant will work with the partner, Conduct sales skill training which includes product launch training, agent inductions, new employee training etc. for all mapped channels (Agency, Banca, DST). This profile includes handling sales training for multiple branches & channels and will require to travel 7 – 10 days a...