Customer Support Agent
1 week ago
· Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
· Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
· Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
· Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
· Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
· Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
· Be the voice of the brand.
· Support other departments as required.
· Adhere to company regulatory requirements such as data protection, data privacy etc
Shift : Rotational Shift
Total Working Days in a week : 5
Immediate joiners preferred
Job Type: Full-time
Pay: Up to ₹32,000.00 per month
Benefits:
- Commuter assistance
- Leave encashment
- Provident Fund
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
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