Agent Customer Support

3 days ago

Bengaluru Karnataka, India lastminute.com Full time

**Company Description**:
**Job Description** Job Description**

This role includes developing customer relationships

**Key responsibilities**:

- Identifying customer needs, investigating and recommending solutions.
- Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved for every customer connection.
- Consistent upskilling as part of self-development to maintain process knowledge.
- Maintaining coordination within teams to collaborate on solutions and escalations.
- Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.

***Requirements**:

- Excellent communications - Verbal and Written
- Attention to details, conflict resolution and relationship building.
- Agents should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures.

***Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.

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