IT Manager

We are looking for an experienced and hands-on IT Manager to lead our IT operations at our Chandigarh/Mohali office. The IT Manager will be responsible for overseeing day-to-day IT support, managing infrastructure, leading technology projects, and ensuring data security across the organization.

This role requires a balance of technical expertise, leadership, and strategic thinking. The ideal candidate will have experience across help desk, networking, databases, and cloud systems, with the ability to manage a team and deliver IT projects from start to finish.

• Team Leadership & Management
  • Lead, mentor, and manage a team of 2–10 IT professionals.
  • Foster accountability, continuous learning, and a collaborative work environment.
• IT Operations & Support
  • Oversee help desk operations and provide Level 2/3 escalation support.
  • Manage hardware/software troubleshooting, upgrades, and break-fix tasks.
  • Build, repair, and optimize computer hardware.
• Infrastructure & Networking
  • Manage and maintain networking equipment, servers, firewalls, and VPNs.
  • Ensure reliable LAN/WAN, Wi-Fi, and cloud connectivity.
  • Oversee backup, recovery, and disaster recovery planning.
• Systems & Software
  • Administer O365 / Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.).
  • Manage Active Directory and Google Workspace Admin environments.
  • Support automation and scripting with Python, DAX, or similar tools.
• Database & Development
  • Create, manage, and troubleshoot databases (SQL, Access, or similar platforms).
  • Ensure data accuracy, integrity, and accessibility.
• Project Management
  • Run IT projects from planning through execution and delivery.
  • Collaborate with business leaders to align IT solutions with organizational needs.
  • Deliver projects on time, within scope, and within budget.
• Data Security & Compliance
  • Enforce cybersecurity best practices and IT policies.
  • Monitor and respond to security threats.
  • Maintain compliance with data protection and privacy standards.

• Experience: 7+ years in IT, with prior roles such as:
  • Help Desk Technician, Desktop Support, Hardware Technician.
  • Level 2 Support Engineer or IT Lead/Senior IT Specialist.
  • Assistant Manager, Senior Lead, or Manager in IT or Help Desk.
• Technical Expertise:
  • Strong hardware build/repair and troubleshooting skills.
  • Networking knowledge (routers, switches, firewalls, VPNs).
  • Database experience (SQL, Access, or similar).
  • Cloud/SaaS platforms: O365, Active Directory, Google Workspace.
  • Familiarity with coding/scripting (Python, DAX, or similar).
• Leadership:
  • Proven track record managing IT teams of 2–10 people.
  • Ability to mentor, train, and hold teams accountable.
• Personal Skills:
  • Problem-solver and out-of-the-box thinker.
  • Data-driven decision-making approach.
  • Strong communication and documentation skills.
  • Leadership mindset: takes responsibility for team success.
• Additional Requirement:
  • Must complete a DISC Personality Assessment as part of the hiring process.
• Work Location:
  • Must work on-site at our Chandigarh/ Mohali office.

• Competitive salary package aligned with experience.
• Opportunity to lead IT operations for a fast-growing international company.
• Exposure to global teams and international projects.
• Ability to build and shape IT processes from the ground up.
• Career growth opportunities in leadership and technical specialization.
• Collaborative, high-performance culture that values innovation and results.