Specialist System Engineer

1 week ago


Bengaluru, Karnataka, India GCOO Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Global Technology Services is one of the largest shared service centers for IT infrastructures ensuring the 24/7 quality and continuity of our infrastructures and their resilience to incidents, aligned with RESG/GTS norms & standards in the areas of\: End User Support, Database & Systems Administration, Data Centre Services and Command Centre.

Department / Project Overview – User Support Services for GTS/DWS perimeter

Job Description;


  1. Incident/Change/problem/Risk Capacity Management of Digital Workplace Technologies
  2. Ensure Security Best Practises are followed
  3. Ensure Regular Goverance, Regular updates for Projects execution/delivery
  4. Work on project topics related to streams with high quality.
  5. Report project updates, risks and challenges to Leads/Management regularly.
  6. Document, review and execute Standard Operating Procedure (SOP).

Delivery and Operations

• Ensure quality of the delivery of services provided according to specific and defined KPIs & SLAs.

• Oversee levers to improve efficiency on existing perimeter. Develop culture of efficiency.

• Ensure production functions are of quality.

• Standardized and regular reporting /Dashboard for production activities.

• Ensure operational risk management/reporting (risk matrix/capacity management, skills matrix, regulatory risk, compliance,).

• Ensure local strategy follows global strategy. Harmonize tooling and process accordingly.
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