Contractor

3 days ago

Mumbai Pune Noida Bangalore Hyderabad, India Reimagining the Future with Birlasoft Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Area(s) of responsibility

Skills: IBM iSeries/AS400 Admin

Experience: 7+ years

Location: Mumbai, Pune, Noida, Bangalore, Hyderabad


Key Responsibilities:

L2 Support:

  • Provide technical support for AS400 systems, resolving incidents and service requests within defined SLAs.
  • Perform root cause analysis for recurring issues and escalate complex problems to L3 when necessary.
  • Monitor system performance, job queues, and batch processes to ensure smooth operations.
  • Execute routine maintenance tasks including backups, restores, and system health checks.
  • Collaborate with application teams to troubleshoot and resolve application-level issues.
  • Maintain documentation for known errors, resolutions, and standard operating procedures.
  • Support change management activities including deployment validations and rollback planning.

L3 Support:

  • Perform advanced debugging, code analysis, and performance tuning of RPG, CL, and COBOL programs.
  • Design and implement system enhancements, patches, and upgrades in coordination with infrastructure teams.
  • Conduct impact analysis and provide technical inputs for new project implementations and migrations.
  • Mentor L1/L2 support teams and conduct knowledge transfer sessions.
  • Ensure compliance with ITIL processes and contribute to continuous improvement initiatives.

System Administration:

  • Perform OS installations, upgrades, and apply Program Temporary Fixes (PTFs).
  • Manage Hardware Management Console (HMC) operations for system configuration and monitoring.
  • Administer EMC Data Domain storage systems and handle virtual tape setup and allocations.
  • Schedule and manage batch jobs, ensuring timely execution and resource optimization.
  • Create and configure subsystems based on client-specific requirements.
  • Develop and modify basic CL programs to support operational needs.
  • Conduct regular system health checks and resolve technical issues proactively.
  • Monitor and optimize system performance (CPU, memory, disk).
  • Oversee capacity planning and resource allocation for AS400 LPARs.
  • Execute backup and restoration procedures and participate in disaster recovery (DR) drills.
  • Coordinate with OEM vendors (IBM, third-party) for hardware/software support.
  • Manage user profiles, access controls, and system security configurations.
  • Provide on-call support for critical incidents and ensure high system availability.

Technical Skills:

  • IBM AS400, IBM OS400, Windows 10/11
  • MIMIX, iTera (High Availability/DR)
  • EMC Data Domain, Virtual Tape Systems
  • iSeries Navigator, Segull FTP, ServiceNow
  • CL Programming, RPG, COBOL
  • HMC, LPAR Management
  • ITIL v3 Framework

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