Learning Experience Manager

Job Description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Learning Experience Manager Role

So what does a Learning Experience Manager really do? Think of yourself as the Training Master that works in tandem with Operations, so not just anyone is qualified for this role We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. Now we need your full concentration because its time to imagine what its like being a Learning Experience Manager.

Imagine yourself going to work with one thing on your mind: that you will lead the design, development, and maintenance of existing and new applications to meet an enterprises functional business requirements and operational needs. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will implement and enforce the development teams guidelines plus processes.

As a Learning Experience Manager, you will manage the initiation, development, and implementation of the TaskUs training departments site-wide initiatives and drive campaign-specific training programs for Team Leaders and Teammates. You will also create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will be a pioneer of all campaign-specific training needs and programs in the organization. You will also create and execute TL and TM development training which includes the following: detailed curriculum, training, and evaluation. You will provide campaign-specific training that is sufficiently technical but engaging.

You will act as the in-house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will also ensure that all training provided is aligned with the specific campaign and TaskUs broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. What else? Well, you will also propose and publish a year-long training calendar with specific quarterly objectives. Lastly, you will also plan total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards while also working directly with the teams and communicate effectively with the Operations Director, Operations Manager, and their US Counterparts. So, do you have what it takes to become a Learning Experience Manager?

Requirements

So, what is it were looking for? Well since this is a manager post, we need someone who has at least a Bachelors Degree or College Degree in any field. You also need the experience so if you have at least 5 years of managerial and/or supervisory role -- then you're qualified We also need someone whos excellent in presentation, communication, and interpersonal skills. You must also be highly independent and motivated with the commitment to oversee projects to completion and the ability to adapt and level any training materials to the given audience.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: TaskUs Careers.

Locations

IND - Mohali - Oorja

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