Telecalling Collection Executive

7 days ago

Ghansoli Naka Mumbai, India Flamingo infinite Full time ₹ 3,50,000 - ₹ 7,50,000 per year

We are hiring Experienced - Collection Specialist (DRA & Non- DRA). Minimum 6 months to 2 years experience in Collection or Credit Card process plus Quality Analyst with 1yr experience.

· Share your CV via WhatsApp: or call:

· Education: Minimum qualification of 12th pass or a Diploma; a Graduate degree is preferred.

· Previous experience as collection associate or collection specialist.

· Must hold a valid Debt Recovery Agent (DRA) certification as mandated by regulatory authorities (preferably RBI-approved).

· Handle inbound and outbound calls professionally to negotiate repayment plans or settlements.

· Familiarity with collection software tools and basic knowledge of MS Office (Word and Excel).

· Understanding of credit card payment processes, delinquency buckets, and regulatory requirements.

· Assist customers in understanding their debt obligations and provide guidance on payment options.

· Accurately document all interactions, payments, and agreements in the system.

· Identify and escalate unresolved or high-risk cases to the relevant departments.

· Follow all applicable legal regulations (e.g., RBI and banking norms) and internal policies, such as fair debt collection practices.)

· Strong problem-solving abilities and attention to detail.

· Ability to work under pressure and handle challenging situations.

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