Tele Caller

6 days ago

Ghansoli Navi Mumbai Maharashtra, India Pepper Advantage Full time

**Department**: Collections & Recovery

**Job Summary**:
Pepper Advantage is hiring enthusiastic and target-driven **Telecallers** to support **NPA Recovery process**, specifically handling **X Bucket (90+ DPD)** accounts. The role involves contacting customers with overdue loans, negotiating payments, and ensuring timely recoveries while maintaining compliance and professional standards.

**Key Responsibilities**:

- Make outbound recovery calls to customers in the **X Bucket (90+ Days Past Due)**.
- Educate and motivate customers to clear their dues through available repayment options.
- Maintain detailed records of interactions, promises to pay (PTPs), and recovery status.
- Handle objections and guide customers with empathy and firmness.
- Coordinate with field collection agents for follow-ups or escalations.
- Ensure compliance with RBI and internal recovery guidelines.

**Required Skills & Qualifications**:

- Minimum Qualification: HSC / Graduate (any stream).
- Experience: 0-3 years in recovery, telecalling, or customer service preferred.
- Languages: Fluent in Hindi, English, and local languages.
- Confident communication, negotiation, and follow-up skills.
- Basic computer literacy and familiarity with collection tools/software.

**Performance Metrics**:

- Monthly recovery targets
- Call productivity & quality
- Accurate system updates
- Customer satisfaction & adherence to process

**Office Address & Details**:
**Pepper Advantage - Navi Mumbai Office**
**A-1219, 12th Floor, Rupa Solitaire Building**,
Millennium Business Park, Mahape,
Ghansoli, Navi Mumbai - 400710
**Lift Numbers: 24 & 25**
**Timings**: 9:30 AM to 6:30 PM (Monday to Saturday)

**Why Join Us**:

- Work with a global financial servicing leader
- Attractive incentives based on performance
- Career growth opportunities and training support
- Positive and professional work culture

HR - Suyesh Nikam (9867303565)

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Work Location: In person

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