Facility Executive

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Soft Services Executive - Job DescriptionThe Soft Services Executive will oversee and manage all soft facility management services across a 1.5 lakh square feet facility, ensuring optimal operational efficiency, cost-effectiveness, and service quality delivery.Key ResponsibilitiesService Management & OperationsManage housekeeping operations across 1.5 lakh sq. ft. including offices, common areas, restrooms, cafeteria and shop floorsOversee services including access control, visitor management,Coordinate landscaping and exterior maintenance servicesManage catering services, pantry operations, and vending machine servicesSupervise pest control, waste management, and recycling programsVendor ManagementManage soft service vendors and contractorsNegotiate service contracts and ensure SLA complianceConduct regular vendor performance reviews and auditsCoordinate vendor schedules and resource allocationEnsure vendor compliance with safety and quality standardsTeam LeadershipSupervise soft services staff (housekeeping, pantry support staff)Conduct training programs and skill development initiativesManage staff scheduling, attendance, and performance evaluationsEnsure adequate staffing levels across all shiftsBudget & Cost ManagementMonitor and control operational expensesPrepare monthly cost reports and variance analysisIdentify cost optimization opportunitiesApprove invoices and process paymentsQuality Assurance & ComplianceImplement and maintain service quality standardsConduct regular facility inspections and auditsEnsure compliance with health, safety, and environmental regulationsManage client complaints and service improvement initiativesMaintain ISO certifications and other quality standardsTechnology & InnovationUtilize data analytics for performance monitoringRequired QualificationsEducation & ExperienceBachelor's degree in hotel Management, or related field5-8 years of experience in facility management or soft servicesMinimum 2 years in supervisory/management roleExperience managing large facilities (>1 lakh sq. ft. preferred)Technical SkillsKnowledge of soft services operations and best practicesUnderstanding of safety regulations and compliance requirementsProficiency in FM software and MS Office SuiteBudget management and financial analysis skillsVendor management and contract negotiation experienceSoft SkillsStrong leadership and team management abilitiesExcellent communication and interpersonal skillsProblem-solving and decision-making capabilitiesCustomer service orientationAbility to work under pressure and manage multiple prioritiesReporting StructureReports to: Facility Manager/AFM ManagerManages: Soft Services Supervisors, Vendor ManagersCoordinates with: Hard Services Team, Client Representatives, Corporate TeamsWorking ConditionsFull-time position with occasional extended hoursLocation: On-site –Lucknow, UPScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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