Facility Executive

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Soft Services Executive - Job Description

The Soft Services Executive will oversee and manage all soft facility management services across a 1.5 lakh square feet facility, ensuring optimal operational efficiency, cost-effectiveness, and service quality delivery.

Key ResponsibilitiesService Management & Operations

• Manage housekeeping operations across 1.5 lakh sq. ft. including offices, common areas, restrooms, cafeteria and shop floors
• Oversee services including access control, visitor management,
• Coordinate landscaping and exterior maintenance services
• Manage catering services, pantry operations, and vending machine services
• Supervise pest control, waste management, and recycling programs

Vendor Management

• Manage soft service vendors and contractors
• Negotiate service contracts and ensure SLA compliance
• Conduct regular vendor performance reviews and audits
• Coordinate vendor schedules and resource allocation
• Ensure vendor compliance with safety and quality standards

Team Leadership

• Supervise soft services staff (housekeeping, pantry support staff)
• Conduct training programs and skill development initiatives
• Manage staff scheduling, attendance, and performance evaluations
• Ensure adequate staffing levels across all shifts

Budget & Cost Management

• Monitor and control operational expenses
• Prepare monthly cost reports and variance analysis
• Identify cost optimization opportunities
• Approve invoices and process payments

Quality Assurance & Compliance

• Implement and maintain service quality standards
• Conduct regular facility inspections and audits
• Ensure compliance with health, safety, and environmental regulations
• Manage client complaints and service improvement initiatives
• Maintain ISO certifications and other quality standards

Technology & Innovation

• Utilize data analytics for performance monitoring

Required QualificationsEducation & Experience

• Bachelor's degree in hotel Management, or related field
• 5-8 years of experience in facility management or soft services
• Minimum 2 years in supervisory/management role
• Experience managing large facilities (>1 lakh sq. ft. preferred)

Technical Skills

• Knowledge of soft services operations and best practices
• Understanding of safety regulations and compliance requirements
• Proficiency in FM software and MS Office Suite
• Budget management and financial analysis skills
• Vendor management and contract negotiation experience

Soft Skills

• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making capabilities
• Customer service orientation
• Ability to work under pressure and manage multiple priorities

Reporting Structure

• Reports to: Facility Manager/AFM Manager
• Manages: Soft Services Supervisors, Vendor Managers
• Coordinates with: Hard Services Team, Client Representatives, Corporate Teams

Working Conditions

• Full-time position with occasional extended hours

Location:

On-site –Lucknow, UP

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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