Account Manager

BASIC FUNCTION:

The role is an individual contributor and has the purpose to represent the company and business strategies, develop the sales growth at the customer, increase total value, manage the order-to-cash process and improve customer satisfaction with LyondellBasell's Engineering Plastic products at customers within assigned region in line with the defined business strategy. (Nylon, ABS PC etc).

RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Responsible to managing customers in the given region of India EP business with a Go Getter attitude
2. Compile customer requirements, Prepare demand scheduling in discussions with customers, monitor forecast with actual supply.
3. Helps in closing customer complaints in a timely manner.
4. Develops and nurtures relationships customers and establishes solid relationships with them. Identifies and develops new customers
5. Introduces new products in conjunction with CPM at new or existing customers. Identifying Cross selling opportunities
6. Management reporting Market information collection and reporting
7. High Sense of data analysis and reporting in various provided formats

Education:

• University degree/ Diploma in polymer/Chemical/Plastic/Injection/engineering

Work Experience:

• Minimum 6 to 10 years' experience in diverse range of engineering plastics, injection process, polymers, auto industry.

CORE COMPETENCIES:

• Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Managing Diversity - Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
• Team Player – Should be able to perform as a team within the organization with internal stakeholders. Should be able to collaborate and instill trust in line with company's ethics and culture in any given situation.
• Managing Vision & Purpose - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

FUNCTIONAL COMPETENCIES:

• Account Management - Develops strategic plan for the customer to outline the cross functional interaction at the account to drive value in line with the business strategy . Able to prove ownership of OEM and Teir1s as a Key account with all deliverables.

• Negotiating - Can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum "noise". Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.

• Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely

• Product and Technical Knowledge - Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer.
• Willingness to go on frequent business travel.

Skills:

1. Basic commercial sense for working in multi-national company

2. Hands on experience with MS Office specially Excel and PowerPoint.

Languages:

1. English, Hindi

2. Added on regional Languages would be a preference (Multilingual)