Senior Manager – CTO – Scrum Master

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

• Using the agile methodology to Plans, schedules, monitors and reports on activities related to the program or project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Facilitate and schedule the scrum events to help the team focus on what is most important to be worked on, showcase demos and collaborate.
• Encourage end to end thinking and facilitates sessions to evolve the continuous improvement agenda their delivery team / teams
• Coach and mentor team members to apply the most appropriate agile and lean tools and techniques
• Initiate and facilitate open communication between team members and stakeholders, creating a safe environment of transparency and openness.
• Contribute to agile community of practice and drive continuous improvements across different squads.
• Determines, monitors and reviews all programme or project economics, including costs, operational budgets, staffing requirements, resources and risk, ensuring that there are appropriate and effective governance arrangements, supported by comprehensive reporting.
• Implement Best practices and standardise BAU activities wherever possible.

Knowledge & Skills (Key):

• Proven project management and Scrum Master expertise.
• Strong working experience using Agile and DevOps
• Good knowledge of support tools used (Service Now, JIRA, Confluence, Azure DevOps) is desirable.
• Experience of working with global application development, infrastructure and support teams
• Experience in system integration, platform upgrades and migration activities
• Strong conceptual and analytical skills, demonstrating outside-the-box problem solving skills, results oriented
• Experience in project resource estimation
• Strong coaching and mentoring ability
• Coaching and mentoring skills
• Excellent Customer & stakeholder management skills.

KNOWLEDGE AND SKILLS (DESIRABLE):

• Experience with Asset management/Operations/IT support teams would be desirable.
• Knowledge of reporting tools such as PowerBI would be an added advantage
• Experience with enterprise program and project management tools would be an added advantage.
• Knowledge of cloud architecture, DevOps
• Exposure to  people management

Experience:

• 10+ years of progressive leadership experience, with at least 5+ years of experience as a Scrum master including elements of Delivery, project management and managing technology teams
• 2+ years working with DevOps and CI CD technologies
• Good understanding of SDLC best practices, cloud infrastructure and DevOps practices.
• Good exposure to IT Infrastructure/Environment Set up and hands on experience in End to End Implementation for digital platforms is preferred.
• Experience working in fast paced agile environments and cross functional teams

Educational Qualification:

• Preferably should have Technical/Science Graduation degree with specialization in Computer Science, Statistics, Mathematics, Data Science, Engineering or related discipline
• Project management using Agile methodology
• Intelligent automation certification would be an add on.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.