ITSM ITIL Lead

2 days ago


Pune, Maharashtra, India Source-Right Inc. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Position: ITSM ITIL (TK69SF RM 3656)

Need strong experience in IPC

Must have skills: Itsm,ITIL

PREFERRED SKILLS

IPC Lead – Service Management (ITSM/ITIL)

Location: Pune Industry: Information technology Experience Required: 4+ years in IT Service Management Certification: ITIL v3/v4 Expert preferred Role Overview The IPC Lead is responsible for defining, implementing, and continuously improving the organization's Incident, Problem, and Change Management (IPC) strategy. This leadership role ensures IPC processes align with business goals and ITIL best practices, driving efficient, effective, and customer-focused IT service delivery.

Key Responsibilities

  • Strategic Leadership & Governance

Develop and execute IPC strategy aligned with business objectives.

Own design and optimization of IPC, Service Level Management, and Knowledge Management processes.

Establish IPC policies, governance models, and frameworks for consistency and compliance.

  • Service Delivery & Quality Assurance

Ensure IPC services meet KPIs, SLAs, and OLAs.

Monitor performance via dashboards and analytics.

Drive automation and predictive analysis

  • Team Leadership & Development

Lead and mentor IPC teams.

Promote collaboration, knowledge-sharing, and continuous learning.

Provide coaching and performance feedback.

  • Stakeholder Management

Build strong relationships with internal and external stakeholders.

Communicate service performance and improvements regularly.

Facilitate review meetings for alignment and accountability.

  • Technology & Compliance

Optimize ITSM tools and ensure integration with other platforms.

Process documentation and updates as and when required.

Ensure compliance with internal policies and regulatory standards.

Clear all audits without observations.

  • Continuous Improvement & Innovation

Champion process optimization and service enhancement.

Apply lean, agile, and industry best practices.

Required Skills & Qualifications

Education: Bachelor's degree or equivalent experience.

Experience: 4+ years in ITSM, 3+ years in IPC leadership. –

Certifications: ITIL v3/v4 Certification.

Skills:

Strategic thinking and decision-making.

Strong communication and stakeholder engagement.

Analytical and problem-solving abilities.

Experience with cloud/hybrid environments and ITSM tools.

Familiarity with AI, automation, and ML in service management.

**************************************************************************************************************************************************

Job Category: Others

Job Type: Full Time

Job Location: Pune

Experience: 6-9 years

Notice period: 0-15 days


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