Site Service Warranty Manager

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Posted Position Title
Service Engineer / Warranty/ Quality - Siliguri
Location
Diesel Loco Shed / Siliguri, West Bengal
About Us
With more than 27,000 employees in over 50 countries around the world, Wabtec provides innovative solutions to our freight rail, passenger transit and industrial customers. Today, Wabtec is a leading supplier of freight car and locomotive products. We are a global leader in rail friction, HVAC and pantographs. Our customers depend on us for the development and production of electronic recording, measuring and communications systems. Our focus on advanced engineering and new product development has resulted in more than 4,000 active patents.

Role Summary / Purpose
The Service Engineer / Warranty will be responsible for assessing / investigating warranty claims raised by Indian Railways' customer Diesel Loco Shed (DLS) / Siliguri, Northeast Frontier Railway (NFR), for WDG4G and WDG6G class diesel locomotives supplied to Indian Railways by Wabtec's Diesel Loco Factory/Marhowra. Working closely with the Site STM and other members of the Wabtec Freight Locomotive Services Team, the role's objective is to ensure fulfillment of valid warranty claims raised by Indian Railways.

Essential Responsibilities

• Responsible for participating in joint investigation of locomotive failures with IR DLS/Silliguri
• personnel to ascertain root cause of locomotive failures
• Assisting IR personnel to raise correct warranty claims with complete details of parts so that warranty material fulfillment can be promptly undertaken
• Drive expeditious root cause analysis through joint working with Wabtec Freight Services Team/Silliguri, wider Wabtec Freight Team (Engg., Services Quality, Plant Quality) and IR DLS/Silliguri team, for those parts/component failures whose initial failure investigation may have been inconclusive
• Undertake actions in the Warranty Material Issue approval workflow
• Undertake actions in Oracle for Material issue…{Freight Equipment Program Manager's hold release}.. through delegation by the Freight Equipment PM
• In the initial period of set up of Wabtec's warranty support operations in DLS/Silliguri, assist the various Wabtec functions eg. Materials team, Fulfillment Team etc in providing local liaisioning with IR DLS/Silliguri personnel.
• Work in compliance with Joint Procedure Orders that would be signed between Wabtec and IR's DLS/Silliguri
• Assist the Wabtec site STM and his team in replacement of failed parts on Wabtec supplied locomotives which are in warranty.
• Guide IR DLS/Silliguri staff in replacement of failed parts on Wabtec supplied locomotives which are in warranty

Qualifications / Requirements

• Bachelor's Degree or Diploma in Mechanical /Production / Industrial/Electrical Engineering
• Minimum 10 years strong professional experience in locomotive maintenance or after-sales warranty support for parts/components supplied by OEMs to Indian Railways or in production or process engineering, or manufacturing systems or in rolling stock manufacturing or similar industry type (eg. automotive, power plant, propulsion systems etc.)
• Background/experience in the interpretation of engineering drawings / specifications
• Some experience in defining / generating / maintaining ISO-9001 QMS documentation, undertaking process audits
• Background / experience in working within a QMS
• Having working experience of MRP tools such as Oracle or SAP
• Proficient in MS-Excel and experience in use of other MS-Office applications

Desired Characteristics

• Self-directed, detail oriented, organized and flexible
• Excellent interpersonal skills with the ability to work closely with diverse team members on the shopfloor, cross functional stakeholders and Indian Railways' personnel
• Good communication skills

Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.