AVP - Insurance Claims Operations - P&C

1 week ago

Delhi NCR, India 3across Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: AVP - Insurance Claims Operations - P&C

Experience: 12+ Years

Location: NCR

Summary:

Looking for someone with extensive domain expertise in P&C Insurance - Claims and a proven track record of managing Service Delivery for large operations

Responsibilities:

  • Should be able to manage large P&C Claims operations.
  • Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the operational delivery.
  • Drive in achieving & exceeding all Internal and Customer key metrics.
  • Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
  • Develop staff by assessing Leadership competencies and promote training and career planning, coach employees for career development.
  • Provides inputs into hiring decisions.
  • Monitor performance of the cluster according to established standards.
  • Provides performance feedback on Supervisors.
  • Prepares fair, accurate and thorough performance reviews.
  • Accountable for meeting business goals.
  • Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
  • Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices.
  • Drive a culture of continuous risk assessment, mitigation, and appropriate customer communication.
  • Review the E2E Metrics and identify risks, opportunities, own the standard process design and control environment.
  • Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective.
  • Build impactful customer relationships; improve Net Promoter Score.
  • Maintain an existing book of business, and drive revenue growth.

Minimum Qualifications:

  • In-depth E2E understanding of P&C Claims.
  • Prior experience in managing Claims + Underwriting functions & knowledge of Canadian Insurance will be an added advantage.
  • Excellent operating skills - People management, Client management and managing other operational frameworks.
  • Exceptional verbal and written communication and presentation skills.
  • Should be able to prepare and present independently & confidently to senior leadership within the Organization and Client organization.
  • Proven track record of leveraging lean Six Sigma framework to drive continuous performance improvement.
  • Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus.
  • The Individual should have exposure/experience to systematically evaluate business opportunities and an ambitious attitude to build on existing capabilities.
  • Strong cross functional collaboration skills.

Preferred Qualifications/ Skills:

  • Non-Technical Graduate.
  • Relevant Industry experience primarily managing Insurance.
  • Claims operations, Claims Underwriting.

If interested, please share your resume to

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