Service Support Coordinator I

4 days ago


Chennai, Tamil Nadu, India Vertiv Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Qualifications:

  • Any degree with 2+ years of back-office experience
  • Strong Excel skills and excellent communication abilities

Nature of Work and Responsibilities:

  1. Breakdown Call Back-office Support & Inventory Management:
  • Track RT/TAT performance for each franchisee and share templates with the team every Friday
  • Manage BD call closure templates and send to the CC team
  • Monitor CMS and communicate BD calls to the team promptly
  • Review and ensure timely refilling of stock, highlighting any zero-stock situations
  • Manage defective/scrap DHL records and circulate data weekly
  • Review DHL MIS reports daily and highlight any discrepancies
  • Track used spares consumption and raise concerns if delays occurPM Scheduling:
  • Update PM schedules and communicate to franchisees by the first week of each month
  • Coordinate with customers and teams for gate entry emails, scheduling, and compliance data sharing
  • Review PM billing annexures for accuracy
  1. Vendor PO & Invoice GAR:
  • Create service POs and I&C POs
  • Complete service bill GAR within 3-5 days
  1. ISB Data Update and Warranty Creation:
  • Update unit addresses and franchisee details accurately
  • Create warranties for new I&C and sales out data
  • Ensure timely ISB cleaning and data management

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