AP Analyst

AP Analyst

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven AP Analyst to join our team.  

What you'll be doing?

Technical Support & Issue Resolution:

• Investigate, diagnose, and resolve support tickets related to software functionality, system integrations, data discrepancies, production issues and performance issues.
• Guide users through problem-solving steps for software configuration, connectivity, and troubleshooting.
• Document all ticket resolutions, technical solutions, and customer interactions in the ticketing system.
• Manage customer accounts to ensure processes are working as expected and identify potential problems.
• Understand and follow Smart Data Solutions' (SDS) workflow and associated technical systems.
• Understand and follow all assigned customer workflows including import and export processes.
• Interpret customer business processes, analyze problems, and recommend programmable solutions.
• Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies. 

Customer Interaction & Communication:

• Respond to support requests in a timely manner, ensuring first response and resolution times meet Service Level Agreements (SLAs).
• Provide clear, professional, and empathetic communication to customers regarding issue status and resolution steps.
• Educate users on best practices for using the software efficiently and securely.
• Gather customer feedback and collaborate with the Product team to improve software usability and stability.

Collaboration & Continuous Improvement:

• Work closely with Engineering, Implementation, and Product teams to resolve escalated issues and provide customer insights for product enhancements.
• Identify recurring issues and contribute to the creation of Knowledge Base (KB) articles and self-service support documentation.
• Participate in support team training sessions to stay updated on new product features and troubleshooting techniques.

What we're looking for?

Education and Experience

• Enter vendor invoices and payment data into the accounting system with high accuracy and attention to detail.
• Code invoices to appropriate general ledger accounts and cost centers.
• Review expense reports for proper documentation and compliance with company policies.
• Maintain electronic filing systems for all AP documents.
• Assist in reconciling vendor statements and resolving discrepancies or missing invoices.
• Support the preparation of weekly payment runs.
• Communicate with vendors and internal departments to resolve invoice or payment issues promptly.
• Monitor the AP Aging report to identify overdue or pending items.
• Assist in month-end closing activities related to accounts payable.
• Perform other related administrative or accounting tasks as assigned.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

 Skills and Qualifications

• High school diploma or equivalent required; associate degree in accounting or business preferred.
• 1–2 years of experience in accounts payable, data entry, or a similar accounting role.
• Strong attention to detail and accuracy in data entry.
• Good communication and organizational skills.
• Ability to handle confidential information with integrity.
• Ability to meet deadlines in a fast-paced, high-volume environment

Skills and Competencies

• Working knowledge of accounting software (e.g., Microsoft Dynamics preferred) and Microsoft Excel.
• Experience in accounts payable, data entry, or a similar accounting role.

Preferred Skills

• Strong attention to detail and accuracy in data entry.
• Good communication and organizational skills.
• Ability to handle confidential information with integrity.
• Ability to meet deadlines in a fast-paced, high-volume environment

Location: This role is based in our Chennai office in India. This is a Work from office role. 

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative Our most powerful strength is our people We build impactful solutions for our customers - their success is our success
• A professional development and growth-oriented workplace.
• Generous benefits including medical/accidental insurance .
• A competitive paid time off package; including Casual leave, Sick leave, Optional holiday, Maternity leave, and Earned leave 

Who is Smart Data Solutions? 

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.  

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.