IT Support Officer

4 days ago


Panjim, Goa, India Rashtra TV Full time ₹ 2,40,000 - ₹ 3,60,000 per year

System and Network Maintenance

  • Install, configure, and maintain computer hardware, operating systems, and software used across the newsroom and production units.
  • Monitor and manage the local area network (LAN), internet connectivity, and Wi-Fi infrastructure.
  • Troubleshoot network problems, system crashes, and connectivity issues.
  • Ensure all systems are regularly updated with security patches and antivirus protection.

2. User Support and Troubleshooting

  • Provide on-site and remote technical support to newsroom staff, editors, anchors, and production teams.
  • Respond promptly to user issues involving desktop PCs, laptops, printers, or broadcast-related software.
  • Diagnose and resolve problems related to video editing systems, newsroom software (like ENPS, iNEWS, Octopus, etc.), and file servers.
  • Maintain a ticketing system for tracking and resolving support requests efficiently.

3. Broadcast and Media System Support

  • Support and troubleshoot newsroom automation systems, video playout servers, and MCR (Master Control Room) IT infrastructure.
  • Manage media storage servers, NAS/SAN systems, and ensure smooth access for editing and playback teams.
  • Coordinate with broadcast engineers for technical alignment between IT systems and on-air equipment.
  • Ensure uninterrupted data flow between field reporters, editing suites, and on-air systems.

4. Data Security and Backup Management

  • Implement and monitor data security protocols to protect confidential media content and network integrity.
  • Set up user accounts, permissions, and data access controls as per policy.
  • Schedule and manage daily data backups and disaster recovery plans.
  • Maintain software licenses and ensure compliance with IT policies.

5. Hardware and Software Management

  • Maintain inventory of IT assets, including computers, routers, switches, and broadcast servers.
  • Assist with the procurement, installation, and configuration of new IT equipment.
  • Keep software updated and maintain records of licenses, warranties, and serial numbers.
  • Coordinate with vendors for repair and service support when required.

6. System Integration and Upgradation

  • Assist in integrating new newsroom technologies, software updates, and media automation tools.
  • Support transitions to new systems like cloud-based editing or media archiving solutions.
  • Work closely with broadcast engineers during upgrades or equipment testing.

7. Documentation and Reporting

  • Maintain detailed logs of IT incidents, system updates, and maintenance activities.
  • Prepare periodic reports on system performance, downtime, and IT asset usage.
  • Develop and update standard operating procedures (SOPs) for IT processes.

8. Coordination and Team Support

  • Work collaboratively with Newsroom, Production, and MCR teams to ensure smooth technical operations.
  • Support live broadcasts, field teams, and outdoor productions with IT setup and connectivity.
  • Train newsroom staff on the proper use of IT tools, applications, and security practices.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • IT support: 2 years (Preferred)

Work Location: In person



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