eCommerce Operations Manager

5 days ago

Naraina DelhiNCR, India AVC Eventures Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

We are seeking a highly organized and detail-oriented Ecommerce Operations Manager to oversee the daily operations of our ecommerce company. This role is responsible for ensuring smooth order processing, inventory management, logistics coordination, and overall ecommerce system performance. The ideal candidate will have a strong understanding of ecommerce platforms, supply chain processes, and customer service operations. You should be able to take complete ownership of the operations process.

Key Responsibilities:

Order & Fulfillment Operations -

  • Manage end-to-end order processing workflows, including payment verification, packing, shipping, and returns.
  • Collaborate with warehouse and logistics partners to ensure timely and accurate delivery.
  • Monitor SLAs and optimize fulfillment speed and accuracy.

Inventory Management-

  • Maintain optimal inventory levels across platforms and warehouses.
  • Forecast demand and work with procurement to replenish stock.
  • Minimize out-of-stock and overstock issues through data-driven decisions.

Platform & Systems Management -

  • Oversee ecommerce platforms (e.g., Shopify, WooCommerce, Magento, etc.) for product listing accuracy, pricing, and promotions.
  • Coordinate with tech teams to ensure platform stability, speed, and performance.
  • Manage third-party integrations (ERP, WMS, shipping APIs, etc.).
  • Customer Service Operations - Develop and enforce customer service SOPs to ensure high satisfaction and quick resolution of issues.
  • Monitor tickets, chats, and reviews to identify common pain points.
  • Support the team in handling escalations and high-priority queries.

Performance Monitoring & Reporting -

  • Track key metrics: order volume, returns rate, fulfillment time, customer satisfaction scores, etc.
  • Prepare weekly/monthly performance reports and suggest improvements.
  • Run audits on operational workflows for efficiency and cost savings.

Team & Cross-Functional Collaboration -

  • Manage and support ecommerce operations staff, including customer service, logistics coordinators, and inventory personnel.
  • Collaborate with marketing, IT, and finance to align ecommerce goals with business objectives.

  • Ecommerce Operations Manager

    3 weeks ago

    New Delhi, India vidaXL Full time

    Job Title: Ecommerce Operations ManagerLocation: HyderabadExperience: 8+ YearsJob Summary:We are looking for an experienced and results-driven Ecommerce Operations Manager to oversee and optimize end-to-end ecommerce operations. The ideal candidate will be responsible for order fulfillment, logistics, inventory control, vendor coordination, and ensuring a...

  • Ecommerce Operations Manager

    3 weeks ago

    New Delhi, India vidaXL Full time

    Job Title:Ecommerce Operations Manager Location:Hyderabad Experience:8+ YearsJob Summary: We are looking for an experienced and results-drivenEcommerce Operations Managerto oversee and optimize end-to-end ecommerce operations. The ideal candidate will be responsible for order fulfillment, logistics, inventory control, vendor coordination, and ensuring a...

  • eCommerce Operations Manager

    1 week ago

    IP Extension, Delhi-NCR, India JMD Traders Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Managing ecommerce platform listing, report, return and product catalogue.

  • Operations Manager

    5 days ago

    Delhi, NCR, India Craftmate Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Operations Manager Candidate has worked in DTC/Ecommerce previously and has knowledge of 3PL shipping/logistics and inventory management. Role includes fulfilment of orders and managing daily operations. Required Candidate profileWorked in DTC /Ecommerce. Has knowledge in 3PL shipping and inventory management.

  • ECommerce Operations Executive

    2 weeks ago

    Delhi, Delhi, India Weldots Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    About Us:Weldots is a fast-growing eCommerce company that started in 2020, specializing in innovative products across multiple niches, including premium face masks and phone accessories. With a strong emphasis on quality and customer satisfaction, we have served over 1 million customers and continue to expand our product lines and reach. We are looking for a...

  • Ecommerce operation Executive

    2 weeks ago

    Delhi, Delhi, India RECEX Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary: We are looking for a detail-oriented and proactive Ecommerce operation Executive to manage and optimize our online sales channels. The ideal candidate will be responsible for overseeing product listings, digital marketing strategies, customer experience, and sales performance across various ecommerce platforms. Key Responsibilities: 1....

  • Ecommerce Manager

    1 day ago

    Delhi, Delhi, India NicheHR Global Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job DescriptionRole Title:eCommerce Channel Growth Manager – UK & EUBusiness Unit:International Consumer Goods CompanyLocation:Delhi NCR, IndiaRole PurposeThe eCommerce Channel Growth Manager – UK & EU will be responsible for driving the company's online business across the UK and European markets. Operating from the Global eCommerce Excellence Centre in...

  • Ecommerce Operations Executive

    2 days ago

    Delhi, Delhi, India Own The Haus Full time

    At **Own The Haus**, we are redefining the e-commerce landscape by building a house of brands co-created with top content creators. As we scale rapidly, we’re looking for a passionate and detail-oriented **Ecommerce Operations Executive** to join our dynamic team. If you’re someone who thrives in a fast-paced environment, loves solving operational...

  • Ecommerce Manager

    2 weeks ago

    Delhi, Delhi, India Ambiraj Consulting Pvt Ltd Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Company DescriptionCookwareRole DescriptionThis is a full-time on-site role for an Ecommerce Manager located in Delhi, India. The Ecommerce Manager will be responsible for overseeing and optimizing online sales strategies, managing the company's ecommerce platform, coordinating with marketing and sales teams, analyzing data to improve user experience and...

  • Ecommerce Manager

    1 week ago

    Delhi, India Pinq Polka Full time

    Job Title : E-commerce Manager Location: Faridabad (On-site) Company: PINQ POLKA About PINQ POLKA: PINQ POLKA is a fast-growing lifestyle and intimate wear brand, focused on solving real problems for women through innovative and comfort-driven products. With a strong presence in India and expanding global markets like the US and UAE, we are building a...