Collaboration Tools Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Job Description

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.

You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have

This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.

Responsibilities

• Manage and monitor Office365 health and services.
• Troubleshoot mail flow and resolve issues with user access to cloud services.
• Handling OWA, ActiveSync related issues
• Maintain on-boarding and off-boarding processes
• Assign Office365 licenses, set permissions, troubleshoot issues
• Assist with administering MS Teams
• Assist with administering SharePoint Online
• Manage Intune (deployment, configuration profile & compliance profile, monitoring)
• Manage different exchange versions of Office365
• Good understanding on Active Directory (On-Prem) and AZURE as well.
• Manage Office 365 services in hybrid infrastructure
• Knowledge on On-Prem to cloud migration
• Supporting OneDrive issues
• Provide day to day on-call administration support in a O365 environment along with supporting assigned systems and installing applications.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• Minimum 3-4 years of experience in Office 365
• PowerShell scripting
  • Working knowledge of Office365 Teams
• Working knowledge of Office365 Security and Compliance Centre
• Working knowledge of SPAM and threat prevention solutions
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, SharePoint Online, Outlook etc.)
• Troubleshooting, Solving and following up of Level 1 and 2 incidents
• Endpoints management through Intune or other Mobile Device Management solution
• Operational Security, Maintenance and Governance
• Troubleshoot various Office 365 issues including connectivity and mobility
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
• Expert in Windows Active Directory, Office365, and PowerShell.
• Knowledge on On-Prem to cloud migration
• Experience with Power shell commands, DAG and clusters
• Ability to fix with logs and event viewer Validated knowledge in managing DAG replication network and resolve Exchange server database

Preferred Technical and Professional Experience

• Bachelor's degree in IT/Computer Operations preferred; or equivalent from college or technical school; or five to seven years related experience and/or training; or equivalent combination of education and experience.
• Must have industry certifications (or years of experience)
• Experience administering O365 Exchange Online, Teams, OneDrive, CA Policies, MFA,
• Azure Active Directory and SharePoint environment

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.