Floor Manager

7 days ago

Sowcarpet Chennai Tamil Nadu, India Dr Agarwal Eye Hospital Full time ₹ 3,50,000 - ₹ 4,20,000 per year

Patient Flow & Service Management

  • Oversee smooth patient flow from registration to consultation, diagnostics, billing, and pharmacy.
  • Coordinate between OPD, diagnostics, operation theatre (OT), pharmacy, and optical departments for seamless service.
  • Monitor patient waiting times and resolve bottlenecks or delays promptly.
  • Ensure patients receive proper guidance and assistance throughout their hospital visit.

Staff Supervision & Coordination

  • Supervise front office executives, floor coordinators, and housekeeping staff.
  • Assign and monitor daily duties and ensure adherence to work schedules.
  • Conduct floor briefings and communicate daily targets or updates.
  • Support HR in managing attendance, punctuality, and discipline of staff under purview.

Operational Excellence

  • Maintain cleanliness, orderliness, and patient safety on the hospital floor.
  • Ensure all consultation rooms, waiting areas, and diagnostic sections are ready for operation each day.
  • Coordinate with maintenance and housekeeping for quick resolution of any facility issues.
  • Ensure compliance with hospital SOPs, NABH standards, and infection control guidelines.

Patient Experience & Feedback

  • Handle patient complaints or grievances courteously and ensure quick resolution.
  • Monitor feedback from patients and take corrective actions.
  • Strive to maintain high standards of patient satisfaction and service quality.

Reporting & Coordination

  • Maintain daily reports on patient volume, staff performance, and operational issues.
  • Coordinate with administration and management for continuous process improvement.
  • Participate in regular review meetings and implement improvement plans.

Send your Cv to or call me at Karthik HR

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,097.84 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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