Walk -In Interview Drive at Vadodara Associate

2 days ago

Vadodara, Gujarat, India The HIRD Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Job Description

As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Location: Airoli, Navi Mumbai [Interview will be in Vadodara, Gujarat]

Shift:
US Shift (Night Shift)

Weekly Off:
Saturday & Sunday Fixed Off

Experience:
Fresher / Experienced

Salary:
Upto ₹ 5LPA

Facility:
One way (drop)

Roles & Responsibilities:

  • Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
  • Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
  • Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
  • Resolve customer queries promptly with a customer-first approach.
  • Escalate complex issues to appropriate departments when needed.
  • Stay updated with system changes, policy updates, and meet quality and productivity targets.

Desired Candidate Profile

  • Excellent verbal and written English communication skills.
  • Strong comprehension, analytical, and multitasking abilities.
  • Basic knowledge of business writing and email etiquette.
  • Customer service-oriented with polished soft skills.
  • Not pursuing any full-time educational course.
  • Comfortable with Work From Office and Night Shifts.
  • Willing to relocate within Transport Boundary (if outstation).
  • Must carry original Aadhar Card and PAN Card.

Interview Process

  1. HR Interview
    (Walk- in )
  2. Operations Interview
    (Walk- in )

Perks & Benefits

  • Performance-based incentives
  • One-way cab facility (drop) within transport boundaries
  • Night shift allowance up to ₹3,000/month
  • Structured training program to enhance skills
  • Opportunity for long-term career growth within Wipro
  • Relocation Benefit:
  • ₹30,000 relocation benefit will be provided for out of Mumbai candidates.

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