Sales Operations Intern

2 weeks ago

Mumbai, Maharashtra, India Crestfort Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role Overview:

We are seeking a dynamic Sales Operations Manager who will streamline and optimize sales processes, manage leads, and provide account management support for our larger clients. This role plays a pivotal part in driving sales efficiency, managing customer relationships, and contributing to the overall success of the sales team.

Key Responsibilities:

  • Lead Management: Oversee the end-to-end lead management process, from lead generation and tracking to conversion, ensuring that the sales pipeline is consistently optimized.
  • Account Management: Serve as the account manager for key clients, ensuring that larger clients receive personalized service and solutions to meet their unique needs.
  • Sales Process Optimization: Collaborate with Sales teams to improve workflow efficiency and optimize the customer acquisition process.
  • Sales Reporting & Analytics: Manage and track sales metrics, KPIs, and performance reports to support data-driven decisions. Regularly provide insights to the management team on sales performance and pipeline health.
  • CRM Management: Oversee the CRM system, ensuring data accuracy and process consistency. Implement enhancements to improve lead tracking, client management, and sales forecasting.
  • Cross-Department Collaboration: Coordinate with the marketing and finance teams to ensure smooth sales operations and alignment with overall business goals.
  • Strategy Development: Assist in the development and implementation of new sales strategies and tools to drive team performance and exceed sales targets.
  • Troubleshooting & Problem Solving: Identify and troubleshoot operational issues within the sales process, working proactively to implement corrective measures and continuous improvements.

Qualifications:

  • Bachelors degree in Business, Marketing, or a related field.
  • Excellent organizational, problem-solving, and analytical skills.
  • Ability to build and maintain strong relationships with larger clients.
  • Demonstrated ability to manage multiple accounts and leads simultaneously.
  • Strong attention to detail, with a proactive and strategic mindset.
  • Excellent communication, presentation, and client relationship management skills.

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