Support Account Manager

2 weeks ago

Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Summary

The Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer's operations. 

The SAM Technical Analyst will collaborate with the lead SAM on the account by generating and analyzing reports, preparing customer facing review material, cross referencing best practice recommendations, including interoperability matrix (IMT), and performing bug scrubs.  Under the guidance of the lead SAM, TAs may be required to review reports and provide guidance and recommendations to end customers. 

In partnership with the lead SAM and the account team, the Technical Analyst actively drives pre-emptive and preventative recommendations which are tailored to the customer's business needs and technical environment, built on NetApp's AutoSupport technology. 

The SAM Technical Analyst role is critical to NetApp's continued success to deepen the relationship with the customer, build their trust in our solutions and increase their loyalty.

Job Responsibilities
  • The SAM Technical Analysts work with NetApp customers and Account/Sales Teams, by providing expertise in the following areas: 
  • Responsible for generating, analyzing, and reporting customer data from various enterprise sources. 
  • Provide informed strategic planning, storage support best practices and upgrade advice. 
  • Understands the customers' environment and apply NetApp knowledge to improve the overall support experience. 
  • Maintain customer install base information in NetApp system of record up to date. 
  • As needed, partner with lead SAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations. 
  • Through a combination of expertise, analytics, tools and a deep understanding of customers' operating environment, SAM consults and provides deliverables aimed at mitigating risks and ensuring stability of the NetApp Solution. 
  • The SAM Technical Analyst influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations. 
  • Identify opportunities to improve and enhance technical analysis and representation of customer recommendations. 
  • Manage special projects as assigned by management to meet customer and cross-functional team needs
Job Requirements
  • Excellent written and verbal communication skills 
  • Work hour requirements are dependent on customer time zone alignment. 
  • Strong Microsoft Office skills (Excel,PowerPoint) 
  • Proven ability to manage complex, high-pressure situations, staying focused on the right priority, and effectively handle time management.
  • In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or the ability to obtain a plus. 
  • Strong aptitude for learning new technologies and processes, and an understanding of how to apply these in a customer-facing environment. 
  • Understand technical risks and supportability parameters. 
  • Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings under the guidance of the lead SAM. 
  • Able to work as a buddy for new hires, coach on standard job tasks. 
  • Able to participate and contribute in cross-functional teams and subject matter expert teams. 
  • Able to participate/contribute to initiatives and training to develop an area of specialization 

  • Account Support Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday AI Full time

    This role is for one of Weekday's clientsSalary range: Rs 300000 - Rs 800000 (ie INR 3-8 LPA)Min Experience: 3 yearsLocation: BangaloreJobType: full-timeRequirementsKey ResponsibilitiesRenewal Management & Tracking- Maintain a structured system to track upcoming contract renewals.- Prioritize outreach based on renewal timelines and account value.Customer...

  • Account Support Manager

    1 week ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 3-8 LPA)Min Experience: 3 yearsLocation: BangaloreJobType: full-timeRequirementsKey ResponsibilitiesRenewal Management & TrackingMaintain a structured system to track upcoming contract renewals. Prioritize outreach based on renewal timelines and account value. Customer Communication &...

  • Account Support Manager

    2 days ago

    Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 3,00,000 - ₹ 8,00,000 per year

    This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 3-8 LPA)Min Experience: 3 yearsLocation: BangaloreJobType: full-timeRequirementsKey ResponsibilitiesRenewal Management & TrackingMaintain a structured system to track upcoming contract renewalsPrioritize outreach based on renewal timelines and account valueCustomer Communication &...

  • Account Support Manager

    1 week ago

    Bengaluru, Karnataka, India Getinz Techno Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About the RoleThe Customer Success & Retention Partner plays a vital role in ensuring customer satisfaction and long-term engagement. This role is responsible for managing the end-to-end renewal process, maintaining proactive communication, resolving service or billing concerns, and identifying opportunities to strengthen customer relationships. You will...

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    Key Responsibilities: • Operating System Support: Installation and configuration of operating systems across devices. • Hardware Support: Assembling, upgrading, and troubleshooting of computer hardware. • Software Support: Installation, configuration, backup, and troubleshooting of standard applications including MS Outlook. • Network Support:...

  • Platinum Support Account Manager

    2 days ago

    Bengaluru, Karnataka, India Sprinklr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...

  • Accounting Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeaccounting Full time ₹ 3,50,000 - ₹ 6,00,000

    Accounting Support SpecialistWe are seeking an organized and detail-oriented accounting support specialist to join our finance team. As a key member of the team, you will be responsible for performing daily accounting operations, maintaining accurate financial records, and providing administrative support to the finance department.

  • Accounting Manager

    2 weeks ago

    Bengaluru, Karnataka, India CES Full time

    Job Title: Accounting Manager - Real Estate Private Equity Position Summary:We are seeking a highly organized and detail-oriented Accounting Manager to support the accounting and financial reporting operations of our real estate private equity funds. This role will be responsible for managing daily accounting tasks, assisting in quarterly reporting, and...

  • Manager - Accounts

    2 weeks ago

    Bengaluru, Karnataka, India Blue Dart Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Lead and manage the Accounts function in the region and ensure compliance to statutory / regulatory requirements and internal guidelines / standards in all activities. Also responsible for management of invoicing operations, vendor invoice verification, cash management, credit control and audits in the regionFinancialProvide inputs to the Head – Financial...

  • Business Support, Accounting

    2 weeks ago

    Bengaluru, Karnataka, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...