Account Support Manager
3 days ago
This role is for one of Weekday's clients
Salary range: Rs Rs ie INR 3-8 LPA)
Min Experience: 3 years
Location: Bangalore
JobType: full-time
Requirements
Key Responsibilities
Renewal Management & Tracking
- Maintain a structured system to track upcoming contract renewals
- Prioritize outreach based on renewal timelines and account value
Customer Communication & Engagement
- Engage with clients ahead of renewals to understand current needs
- Ensure seamless renewal experiences through timely follow-ups via calls and emails
- Regularly update CRM with interaction notes and client status
Escalation & Coordination
- Escalate unresolved or complex cases to assigned Relationship Managers
- Collaborate with internal teams to address any issues delaying renewals
Revenue Collection Support
- Follow up on pending payments and assist in resolving billing issues
- Coordinate with finance for smooth and timely collections
Sales Support
- Identify and flag upsell or cross-sell opportunities during client conversations
- Pass qualified leads to relevant sales or relationship teams
Training & Onboarding
- Conduct onboarding sessions and training for new users
- Maintain engagement through periodic courtesy calls during the renewal phase
Quarterly Account Reviews
- Review account activity and usage data to detect underutilization or concerns
- Gather feedback and work toward improving the overall customer experience.
Ideal Candidate Profile
- Strong verbal and written communication skills
- Detail-oriented with excellent follow-up abilities
- Customer-centric mindset and proactive problem solver
- Experience in customer success, renewals, or inside sales is a plus
- Proficient with CRM systems, Excel, and digital communication tools
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