Account Support Manager

3 days ago


Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

This role is for one of Weekday's clients

Salary range: Rs Rs ie INR 3-8 LPA)

Min Experience: 3 years

Location: Bangalore

JobType: full-time

Requirements
Key Responsibilities
Renewal Management & Tracking

  • Maintain a structured system to track upcoming contract renewals
  • Prioritize outreach based on renewal timelines and account value

Customer Communication & Engagement

  • Engage with clients ahead of renewals to understand current needs
  • Ensure seamless renewal experiences through timely follow-ups via calls and emails
  • Regularly update CRM with interaction notes and client status

Escalation & Coordination

  • Escalate unresolved or complex cases to assigned Relationship Managers
  • Collaborate with internal teams to address any issues delaying renewals

Revenue Collection Support

  • Follow up on pending payments and assist in resolving billing issues
  • Coordinate with finance for smooth and timely collections

Sales Support

  • Identify and flag upsell or cross-sell opportunities during client conversations
  • Pass qualified leads to relevant sales or relationship teams

Training & Onboarding

  • Conduct onboarding sessions and training for new users
  • Maintain engagement through periodic courtesy calls during the renewal phase

Quarterly Account Reviews

  • Review account activity and usage data to detect underutilization or concerns
  • Gather feedback and work toward improving the overall customer experience.

Ideal Candidate Profile

  • Strong verbal and written communication skills
  • Detail-oriented with excellent follow-up abilities
  • Customer-centric mindset and proactive problem solver
  • Experience in customer success, renewals, or inside sales is a plus
  • Proficient with CRM systems, Excel, and digital communication tools


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