Team Leader

2 weeks ago

Gurgaon, Haryana, India Group Bayport Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title: Team Leader

Summary
We are looking for a highly motivated and experienced Team Leader to join our Customer Communications department. The ideal candidate will have 5-6 years of experience in a similar role, with a strong background in customer service and communication. The Team Leader will be responsible for overseeing a team of customer service representatives, ensuring they meet department goals and provide excellent service to our customers.

Roles And Responsibilities

  • Provide leadership and guidance to a team of customer service representatives
  • Monitor team performance and provide feedback and coaching as needed
  • Create and implement strategies to improve team efficiency and customer satisfaction
  • Coordinate team schedules and manage workload distribution
  • Handle escalated customer issues and ensure timely resolution
  • Collaborate with other departments to improve overall customer experience
  • Conduct performance evaluations and provide recommendations for training and development opportunities

Qualifications

  • Bachelor's degree in Business Administration or related field
  • 5-6 years of experience in a customer service or communications role
  • Proven leadership skills and ability to motivate and inspire a team
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in MS Office and customer service software
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

If you are a driven and results-oriented individual with a passion for customer service, we would love to hear from you Apply now to join our team as a Team Leader.

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