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Team Leader
2 weeks ago
Job Title: Team Leader
Summary
We are looking for a highly motivated and experienced Team Leader to join our Customer Communications department. The ideal candidate will have 5-6 years of experience in a similar role, with a strong background in customer service and communication. The Team Leader will be responsible for overseeing a team of customer service representatives, ensuring they meet department goals and provide excellent service to our customers.
Roles And Responsibilities
- Provide leadership and guidance to a team of customer service representatives
- Monitor team performance and provide feedback and coaching as needed
- Create and implement strategies to improve team efficiency and customer satisfaction
- Coordinate team schedules and manage workload distribution
- Handle escalated customer issues and ensure timely resolution
- Collaborate with other departments to improve overall customer experience
- Conduct performance evaluations and provide recommendations for training and development opportunities
Qualifications
- Bachelor's degree in Business Administration or related field
- 5-6 years of experience in a customer service or communications role
- Proven leadership skills and ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in MS Office and customer service software
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
If you are a driven and results-oriented individual with a passion for customer service, we would love to hear from you Apply now to join our team as a Team Leader.
