Floor Manager

20 hours ago

Hyderabad, Telangana, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions, headquartered in Hyderabad, is dedicated to matching talented professionals with suitable career opportunities. With a dynamic team of 2-10 employees, the company partners with premier retail brands to deliver solutions that foster growth and excellence. More information can be found on our website.

Job Overview

We are seeking a Floor Manager for a leading Premier Retail Brand in Hyderabad. This is a full-time, mid-level position requiring a minimum of 4 years and up to 6 years of proven experience in retail management. The Floor Manager will play a pivotal role in driving operational success, ensuring customer satisfaction, and leading a high-performing retail team.

Qualifications and Skills

  • Proven experience in visual merchandising, including creative display execution and store layout optimization (Mandatory skill).
  • Comprehensive knowledge and implementation of loss prevention strategies to minimize shrinkage and ensure store security (Mandatory skill).
  • Expertise in training retail staff, focusing on sales techniques, customer service standards, and company policies.
  • Demonstrated ability to deliver exceptional customer experiences by understanding client needs and exceeding their expectations.
  • Strong team leadership skills with experience in motivating, mentoring, and managing staff to achieve store targets.
  • Thorough understanding of daily retail operations, including inventory management, sales reporting, and compliance with company standards.
  • Excellent interpersonal and communication abilities to easily collaborate across teams and engage effectively with customers.
  • Adaptability and problem-solving skills to handle various situations in a fast-paced retail environment with sound decision-making.

Roles and Responsibilities

  • Supervise day-to-day floor operations, ensuring efficiency and adherence to established brand guidelines and policies.
  • Implement visual merchandising strategies to create engaging displays that drive sales and enhance the in-store experience.
  • Enforce loss prevention policies, regularly monitor compliance, and train staff to uphold standards and minimize inventory variance.
  • Recruit, train, and develop sales associates, fostering a collaborative culture with an emphasis on continuous improvement and growth.
  • Maintain a superior level of customer service by addressing inquiries, resolving issues promptly, and reinforcing a customer-centric atmosphere.
  • Manage staff schedules, allocate shifts, and ensure adequate floor coverage to meet customer demand during peak periods.
  • Track sales performance and KPIs, prepare relevant reports, and implement strategies to meet or exceed established targets.
  • Collaborate with senior management to develop and execute store-specific initiatives that drive profitability and operational excellence.

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