Floor Manager

2 weeks ago

Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

Gamut HR Solutions is a dedicated firm located in Hyderabad, committed to helping individuals find the ideal job opportunities. With a team size of 2-10 employees, we focus on delivering personalized HR solutions to our clients. Visit our website at Gamut HR Solutions for more information.

Job Overview

The Floor Manager position at our Quick Service Restaurant (QSR) in Hyderabad is a mid-level, full-time role requiring candidates with 1 to 3 years of work experience. The ideal candidate will play a crucial role in overseeing daily operations, ensuring customer satisfaction, and maintaining high standards of service efficiency.

Qualifications and Skills

  • Proven experience with team leadership to guide and inspire staff through hands-on management techniques (Mandatory skill).
  • Ability in health and safety compliance to ensure workplace meets regulatory standards consistently (Mandatory skill).
  • Strength in operational efficiency to optimize workflow and procedures ensuring productivity is maximized (Mandatory skill).
  • Experience with point of sale (POS) systems to manage transactions and sales data effectively and accurately.
  • Skills in inventory management to maintain adequate stock levels and reduce wastage by forecasting needs accurately.
  • A strong focus on customer service excellence to enhance the dining experience and handle customer queries promptly.
  • Proficiency in scheduling software to organize staff shifts smoothly ensuring sufficient coverage at all times.
  • Capable of conflict resolution by navigating disputes or concerns among staff members or customers professionally.

Roles and Responsibilities

  • Manage daily operations on the restaurant floor to ensure the smooth running of services without interruptions.
  • Lead and motivate team members, providing training, feedback, and support to enhance performance and teamwork.
  • Maintain compliance with health and safety regulations, conducting regular audits and implementing corrective actions when necessary.
  • Ensure optimal operational efficiency by coordinating between kitchen and service staff to maintain high standards.
  • Handle escalated customer service issues promptly and effectively while fostering a customer-centric environment.
  • Oversee inventory levels and suppliers to maintain consistent product availability for seamless operations.
  • Prepare work schedules for staff members that meet business needs while respecting labor laws and requirements.
  • Report on performance metrics and suggest improvements for enhancing the overall service delivery and team productivity.

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