CRM Admin Engineer

5 days ago

Gurgaon, Haryana, India e2090299-f444-46c7-ad49-37039c90dd2e Full time ₹ 12,00,000 - ₹ 24,00,000 per year

About the Company

At NIIT, we're transforming the way the world learns, for the better. That's why the world's best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

  • Link for our LinkedIn page:
  • Link for our website:

This is 1 year contract role with a possibility of extension or conversion into permanent employee based on performance

5 days, WFO (Gurgaon Sector-34)

Must be ok with EMEA or any other Rotational shifts.

Job Overview

We are looking for a skilled and proactive
EspoCRM Team Member
who has hands-on experience with
EspoCRM
,
SugarCRM
, and
VtigerCRM
platforms. The ideal candidate will be responsible for implementing, customizing, integrating, and supporting CRM solutions to meet business requirements and improve customer engagement workflows.

Roles and Responsibilities

 Configure, customize, and maintain
EspoCRM
based on business needs.

 Migrate or integrate data between
EspoCRM
,
SugarCRM
, and
VtigerCRM
.

 Develop and maintain CRM modules, workflows, and automation processes.

 Support users by troubleshooting CRM issues and ensuring smooth functionality.

 Collaborate with business teams to gather requirements and propose CRM enhancements.

 Prepare technical and user documentation for CRM-related processes.

 Coordinate with developers and Team for CRM updates and integrations.

Required Qualifications

  • B.E / B. Tech / MCA
  • 2–4 years of experience working with EspoCRM, SugarCRM, or VtigerCRM.

Good To Have Skills

  • Basic understanding of version control tools (e.g., Git).
  • Exposure to UI/UX customization within CRM platforms.
  • Must be organized, focused, and driven toward established deliverable dates.
  • Must be able to design solutions and form/drive related plans.
  • Strong interpersonal skills; must be a team player.
  • Understanding business and technical process interrelationships is essential.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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