Atlassian Lead

Phenom

Our purpose is to help a billion people find the right work Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal We are seeking a highly skilled and motivated Automation Test Engineer with hands-on experience in Python and Selenium. The ideal candidate should have a strong background in test automation frameworks, API testing, and be capable of working in a fast-paced product development environment.

About the role

We are seeking an experienced Senior Atlassian Cloud Administrator with 5+ years of hands-on expertise in managing Jira Cloud, Jira Service Management (JSM), Confluence, and related Atlassian products. The ideal candidate will have excellent communication and collaboration skills to engage with stakeholders, gather requirements, and deliver scalable solutions within the Atlassian ecosystem. This role requires a strong balance of technical administration, solution design, optimization, and strategic implementation using both native features and Atlassian Marketplace add-ons.

Business Intelligence (BI) Key Responsibility Areas

• Design, build, and maintain dashboards and reports in BI tools (e.g., Power BI, Tableau, Looker).
• Translate Jira/Atlassian data into meaningful KPIs, trends, and insights for stakeholders.
• Ensure data accuracy, integrity, and governance in reporting systems.
• Develop and automate data pipelines and integrations between Jira Cloud and BI platforms.
• Support leadership with MBR/QBR reporting packs, performance scorecards, and trend analysis.

Continuously optimize dashboards and visualizations for clarity and impact.

Business Analyst (BA) – Key Responsibility Areas

• Partner with stakeholders to gather and document business requirements for Jira and Atlassian tools.
• Conduct requirement workshops, stakeholder interviews, and gap analysis.
• Translate business requirements into functional and technical specifications for the Atlassian environment.
• Facilitate discussions to prioritize features, enhancements, and add-on evaluations.
• Act as a bridge between business and technical teams, ensuring solutions align with organizational needs.
• Contribute to user acceptance testing (UAT), training, and adoption initiatives.

Key Responsibilities

• Lead the administration and configuration of Jira Cloud, JSM, and Confluence at scale.
• Partner with cross-functional teams and stakeholders to analyze requirements and deliver business solutions in Jira.
• Conduct feasibility assessments and solution exercises to identify the right configurations or add-ons to meet business needs.
• Design and implement complex workflows, automation rules, and permission schemes for large-scale projects.
• Manage and optimize usage of Atlassian Marketplace apps and extensions for efficiency and scalability.
• Build and maintain executive-level dashboards and reports for leadership reviews (MBR, QBR, etc.).
• Provide guidance and mentorship to junior admins and IT support staff.
• Stay current with Atlassian Cloud features, best practices, and governance standards to ensure compliance and adoption.

Core Jira Cloud Expertise

• Advanced User & Group Management across multiple projects/orgs
• Complex Project Setup (company-managed & team-managed)
• Advanced Workflow Design (validators, conditions, post functions, triggers)
• Global & Project-Level Automation (rule optimization, governance)
• Custom Fields, Screen Schemes, Field Configurations at scale
• Notification schemes and advanced permission strategies
• Scrum & Kanban advanced boards, backlog management, sprint reporting
• Cross-project dashboards, gadgets, and advanced JQL
• Experience with Atlassian Marketplace add-ons (ScriptRunner, Tempo, Advanced Roadmaps, Insight/Assets, etc.)
• Integrations with third-party tools and enterprise platforms

Qualifications

• 5+ years of hands-on Atlassian Cloud administration (Jira Software, JSM, Confluence).
• Proven ability to gather, analyze, and translate business requirements into effective Jira/Confluence solutions.
• Strong expertise in Atlassian Marketplace apps and extensions to extend platform capabilities.
• Excellent communication and stakeholder management skills to work across business and IT teams.
• Experience in mentoring and guiding junior admins.
• Strong problem-solving and optimization mindset, with focus on automation and reducing manual work.
• Familiarity with Agile/ITSM practices and enterprise governance standards.

Why Join Us

• Lead enterprise-wide Atlassian Cloud initiatives with significant business impact.
• Collaborate directly with stakeholders and leadership on strategic solutions.
• Opportunity to mentor, innovate, and influence the future of Atlassian adoption within the organization.
• A dynamic and collaborative work environment focused on scalability, automation, and efficiency.

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere