ServiceNow ITOM Developer

5 days ago

Bengaluru, Karnataka, India Nexusnow Ai Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: ServiceNow ITOM Developer / Lead

Location: Bangalore (Hybrid)

Experience: 5+ Years

Availability: Immediate Joiners Preferred

Work Mode: Hybrid

Job Description

We are seeking an experienced and proactive ServiceNow ITOM Developer/Lead with a strong technical background in designing, developing, and managing complex ServiceNow solutions. The ideal candidate should have deep expertise in ITOM Visibility (Discovery, Federation, Service Mapping), CSDM, and CMDB, with the ability to drive architectural decisions and deliver scalable, high-quality implementations.

Key Responsibilities

  • Lead end-to-end ServiceNow ITOM Visibility implementations (Discovery, Federation, Service Mapping).
  • Manage and govern CSDM and CMDB data models ensuring data quality and compliance.
  • Design and develop secure API integrations (REST/SOAP, OAuth2, SAML, SSO) and MID Server configurations.
  • Translate business and technical requirements into scalable, maintainable ServiceNow solutions.
  • Develop and optimize custom applications, workflows, and automations using JavaScript, Glide scripting, and Flow Designer.
  • Own deliverables including solution design, documentation, and deployment best practices.
  • Collaborate with global teams and stakeholders, with flexibility for potential onsite engagement in the Netherlands.

Required Skills & Experience

  • 5+ years of ServiceNow development and implementation experience.
  • Strong expertise in ITOM Visibility, CSDM/CMDB, and Digital Portfolio Management (APM/DPM).
  • Advanced scripting skills in JavaScript, Glide API, and Flow Designer.
  • Hands-on experience with IntegrationHub, REST/SOAP APIs, and MID Server.
  • In-depth understanding of ITIL, ITSM, and ITOM frameworks.
  • Excellent analytical, troubleshooting, and problem-solving skills.

Core Competencies

  • Strong ownership and accountability for deliverables.
  • Ability to design modular, reusable, and scalable solutions.
  • Excellent communication and stakeholder management.
  • Quality-focused with attention to performance, availability, and security.
  • Comfortable working in Agile/Scrum/DevOps environments.

Certifications

Required:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist ITOM

Preferred:

  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – CMDB / Discovery
  • Micro-certifications in Performance Analytics, APM, or ITAM

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