Sytelline technical consultant
1 week ago
- Client Engagement:
- Collaborate with clients to gather and analyze their business requirements.
- Conduct workshops and meetings to identify client needs and propose suitable solutions.
- Build strong relationships with clients and serve as their primary technical point of contact.
- Provide product demonstrations and presentations to showcase Sytelline's capabilities.
- Solution Design and Implementation:
- Design and develop customized solutions based on client requirements, using Sytelline software and tools.
- Configure and customize Sytelline products to meet client specifications.
- Collaborate with the development team to create technical designs, integrations, and enhancements.
- Ensure successful implementation and deployment of Sytelline solutions within client environments.
- Conduct thorough testing and quality assurance to ensure the functionality and performance of the implemented solutions.
- Technical Support and Troubleshooting:
- Provide technical guidance and support to clients during the implementation phase and post-implementation.
- Troubleshoot and resolve technical issues and challenges faced by clients in a timely manner.
- Document and track support tickets, ensuring that all issues are resolved satisfactorily.
- Collaborate with cross-functional teams, including developers and product managers, to address complex technical problems.
- Knowledge Transfer and Training:
- Conduct training sessions and workshops for clients to educate them on Sytelline products and functionalities.
- Develop comprehensive documentation, including user guides and technical specifications, to aid clients in understanding and utilizing the software effectively.
- Keep up-to-date with Sytelline product releases, enhancements, and industry trends to provide the most relevant guidance and recommendations to clients.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience as a technical consultant or in a similar role, preferably working with Sytelline or related software solutions.
- Deep understanding of Sytelline products, their capabilities, and their integration possibilities.
- Strong problem-solving skills and the ability to think creatively to design effective solutions.
- Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
- Strong customer service and interpersonal skills to build and maintain relationships with clients.
- Solid project management abilities with the capacity to manage multiple tasks and priorities concurrently.
- Experience in software development, scripting, or programming languages is a plus.
- Familiarity with database systems and SQL queries is advantageous.
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