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SAP ADM Manager

2 weeks ago

Greater Bengaluru Area, India Talentgigs Full time ₹ 15,00,000 - ₹ 20,00,000 per year

SAP ADM Manager

Experience: 10 years

Location: BNG.

JD:

Key Responsibilities:

  • Lead and manage SAP Application ticket Resolution for all SAP Modules, SuccessFactors and Ariba. Expected to understand SAP Modules atleast
  • Ensure high availability, reliability, and performance of SAP systems through proactive monitoring and issue resolution.
  • Manage a team of internal staff and/or vendor resources, ensuring adherence to SLAs and KPIs.
  • Act as the point of contact for SAP incidents, enhancements, and minor projects.
  • Prioritize and allocate resources effectively for both corrective and preventive maintenance tasks.
  • Collaborate with business teams to understand requirements and ensure timely delivery of solutions.
  • Ensure compliance with internal policies and audit requirements.
  • Identify improvement areas and drive automation and optimization initiatives.
  • Manage service delivery partners and third-party vendors, including governance, performance, and escalations.
  • Maintain documentation of changes, enhancements, and support procedures.

Requirements:

Education & Experience:

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • 10+ years of overall SAP experience, with at least 3 years in a managerial or lead role within SAP ADM.
  • Strong knowledge of SAP ECC or S/4HANA Modules.

Technical & Functional Skills:

  • Deep understanding of SAP functional modules and integration points.
  • Experience managing incident, problem, and change management processes (preferably using ITIL framework).
  • Hands-on knowledge of SAP Solution Manager, CHARM, and monitoring tools is a plus.
  • Familiarity with agile and waterfall methodologies.

Soft Skills:

  • Strong leadership, communication, and stakeholder management skills.
  • Ability to work under pressure and prioritize multiple tasks.
  • Excellent problem-solving and decision-making abilities.