IT Senior Analyst

Summary:

This position liaises between business and technical groups and is responsible for creating documentation to ensure ongoing communication and development is clear.  The Senior Analyst helps ensure technical work is properly prioritized according to the priorities set by leadership and the project manager.  This role serves as the primary contact for Workday configuration, coordinating user acceptance testing before and after production releases as well as production support responsibilities.

Supervisory Responsibilities:

• None

 Duties and Responsibilities:  

• Understand and discuss technical concepts with non-technical and technical employees o Lead requirement gathering sessions with users 
• Act as an ambassador for Workday internally and externally, and as the primary technical contact for queries related to the product
• Propose opportunistic new product ideas and strategies with a wide variety of audiences o Participate in Agile team ceremonies 
• Ensure team commitments by setting clear development priorities, continuous iterative improvements and minimal viable product delivery
• Develop detailed Business Requirement Documents necessary for the ongoing successful use of the application
• Translate business requirements into Functional Design specifications
• Implement new functionality and create necessary training videos or documents
• Conduct unit, system, and user acceptance testing to ensure changes meet requirements
• Perform and coordinate maintenance projects and research new issues as they arise
• Identify continuous improvement opportunities for savings and efficiency of Workday
• Perform system configuration, including necessary scripting and process automation
• Occasional on-call support outside normal business hours for initial post go-live support
• Mentor other business analysts in the team by providing the direction and guidance in all aspects of product delivery

Required Skills and Abilities:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience leveraging both agile development and waterfall release approaches  
• Experience with LEAN or other process improvement methodologies
• Experience with writing Functional and System documentation
• Knowledge of technology, vendors, services, and methodologies to build digital offerings
• Able to learn how to use collaboration tools such as Mural, LucidChart
• Familiarity with PowerBi Preferred
• Familiarity with Application Integration Preferred
• Familiarity with RPA, AI, ML Preferred
• Strong leadership, team building, communication, and customer service skills
• Ability to function autonomously and use good judgment in a fast-paced, global environment
• Ability to adapt to changing priorities, shifting needs and moderate ambiguity

Education and Experience:  

• 5+ years experience as an analyst or system administrator of the Workday platform
• Understanding of Workday Core Financials, Procurement, and HCM.
• Familiiary with creating and maintaining integrations using Enterprise Interface Builder (EIB), Workday Studio including experience using Reports as a Service, and system to system integrations
• Experience migratining configurations and changes across multiple Workday tenants
• Understanding of Workday's security and experience assigning roles and security groups
• Experience with BIRT layout configuration and maintenance
• Workday certification preferred but not required

Key Attributes:

• Flexibility: Adaptable to changing priorities and dynamic environments; comfortable working across time zones and cultures.
• Ambition: Driven to achieve marketing goals; able to work independently and as part of a global team.
• Togetherness: Collaborative, working effectively with teams across regions.
• Excellence: Committed to high-quality work, continuous improvement, and strong organizational skills.