Sr Software Quality Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• Lead quality engineering initiatives within agile scrum teams and drive a culture of quality-first development and provide update to leadership.
• Maintain, enhance, and optimize existing automation test frameworks to ensure scalability and reliability.
• Partner with developers and product teams to design robust testing strategies for new features.
• Create comprehensive test plans, execute manual and automated test cases, and ensure high test coverage.
• Drive automation efforts by developing, integrating, and maintaining test suites using industry best practices in the CI/CD Pipeline
• Mentor and guide QE engineers to elevate testing capabilities across the organization.
• Collaborate in cross-team technical discussions, contributing to architecture, design, and SDLC improvements.
• Explore and leverage AI-powered tools and solutions to enhance test automation, optimize workflows, and drive data-driven quality insights.
• Having AI/ML Model testing with prompts.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of professional experience in Quality Engineering, Test Automation, or Software Development.
• Proven track record of leading quality initiatives and mentoring teams of 4–6 QE engineers.
• Strong programming experience in Java with frameworks such as Selenium, JUnit, and TestNG; proficiency in JavaScript.
• Hands-on experience with Eclipse, Jenkins, Maven, and Git in CI/CD environments.
• Solid expertise in API testing using Rest Assured and validating complex service integrations.
• Practical experience in AI model testing to ensure fairness, accuracy, reliability, and performance of AI-driven solutions.
• Experience in Mobile testing (manual and automated) across Android/iOS platforms using tools such as Appium or similar frameworks.
• Expertise in diverse testing techniques (functional, integration, regression, performance, automated) and their practical application.
• Advanced working knowledge of debuggers, IDEs, build tools, and version control.
• Strong problem-solving skills and ability to troubleshoot complex application and environment issues.
• Excellent collaboration and communication skills with the ability to drive cross-team technical discussions.
• Solid understanding of SDLC concepts, Agile methodologies, and best practices in quality assurance

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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