Assistant Manager sales
2 days ago
Job Title: Assistant Manager Sales & Merchandising
Function: Sales Support / Customer Service / Merchandising
Reports To: Head – Sales & Merchandising
About the Role
We are hiring an Assistant Manager – Sales & Merchandising to manage customer relationships, coordinate with production teams, and ensure seamless execution of orders in Schiffli embroidery. This role requires balancing sales support, order planning, approvals, and production coordination — ensuring customers receive the right quality, on time, every time.
Experience in the textile industry is a must — preferably in:
- Schiffli Embroidery
- Fabrics Manufacturing
- Dyed Fabrics Manufacturing
- Knits Manufacturing
- Fabric Export House
Key Responsibilities
Customer Account Management:
Handle all customer enquiries related to sampling, orders, costs, and delivery timelines.
- Obtain and maintain approvals for designs, shades, colours, and threads.
Follow up with customers on POs and payments.
Sales & Closure Support:
Support Sales Head during customer closure meetings.
Plan and schedule customer visits, discussions, and sample reviews.
Merchandising & Order Coordination:
Translate customer requirements into actionable plans for sampling and production.
- Coordinate with production heads for planning yarn, fabric, machines, quality checks, and dispatches.
Track progress using Enquiry-to-PO and PO-to-Delivery trackers.
Problem-Solving & Documentation:
Address disputes in coordination with production and management.
- Document technical challenges and solutions in the digital library.
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