
Store Manager
2 weeks ago
Job Summary:
As the F&B/Retail Store Manager, you will oversee the daily operations of our store, ensuring a high standard of customer service, effective team management, and achievement of sales targets. You will play a crucial role in driving store performance and fostering a positive shopping environment.
Key Responsibilities:
Team Leadership:
- Train and develop store staff.
- Conduct performance evaluations and provide coaching.
- Foster a positive team culture and encourage collaboration.
Sales and Customer Service:
- Achieve sales targets and manage inventory to optimize sales.
- Ensure exceptional customer service and resolve customer complaints promptly.
- Implement promotional strategies to increase store traffic.
Operational Management:
- Oversee daily store operations, including inventory management, merchandising, and store layout.
- Ensure compliance with company policies, safety standards, and procedures.
- Manage budgeting, financial reporting, and expense control.
Visual Merchandising:
- Maintain visual merchandising standards to create an attractive shopping experience.
- Implement planograms and promotional displays.
Reporting and Analysis:
- Analyse sales data and store performance metrics to identify trends and areas for improvement.
- Prepare reports for upper management on store performance and inventory status.
Qualifications:
- Education: High school diploma or equivalent; bachelors degree in business, Retail Management, or a related field preferred.
- Experience:
- Minimum of 4 years in retail management, F&B or a related field.
- Proven track record of meeting sales goals and managing a team.
Skills:
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Proficiency in inventory management and retail software systems.
- Ability to analyse data and make informed decisions.
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