Service Reliability Engineer 3

2 weeks ago

Bengaluru, Karnataka, India Amadeus Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title

Service Reliability Engineer 3Summary of the Role

We're looking for an experienced Incident Manager to join our Global Customer Care team. In this role, you'll coordinate the recovery of major incidents across Amadeus products and services, ensuring timely communication and resolution. You'll work closely with internal and external stakeholders to minimize business impact and proactively contribute to system stability and service improvement.

In This Role You'll
  • Coordinate the recovery of major incidents, ensuring rapid restoration of business services and clear communication across teams.
  • Act as the central point of contact for critical incidents, facilitating collaboration between expert teams and senior management.
  • Provide timely and transparent updates to internal and external stakeholders, including customers and account teams.
  • Document incident details and contribute to post-recovery analysis, reporting, and continuous improvement efforts.
  • Proactively identify service stability risks, support planned outages, and contribute to long-term remediation strategies.
About the Ideal Candidate
  • Degree in Engineering, preferably in Computer Engineering; ITIL Foundation Certification is a plus.
  • Extensive 6-8 years experience in enterprise incident management or IT operations, ideally within the travel industry.
  • Strong understanding of ITIL practices and enterprise technologies including cloud (Microsoft Azure), networks, middleware, databases (Oracle, MS SQL), and monitoring tools (Grafana, Splunk, Hadoop/Kafka).
  • Proven ability to communicate effectively across technical and business leadership levels, especially during high-pressure situations.
  • Skilled in problem-solving, decision-making, and stakeholder management, with a collaborative and proactive approach.
What we can offer you

  • A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose. 

  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 

  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 

  • A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 

  • A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 

  • A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 

  • A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 

  • A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

#LI-KA1

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

  • Service Reliability Engineer

    2 days ago

    Bengaluru, Karnataka, India Apple Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The people here at Apple don't just build products- they craft the kind of wonder that has revolutionised entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and...

  • Service Reliability Analyst

    2 weeks ago

    Bengaluru, Karnataka, India Org Linked Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description: Service Reliability Analyst (Network Infrastructure)Position: Service Reliability AnalystExperience: 3–6 YearsContract Duration: 6 MonthsBudget: Up to 13 LPALocation: BangaloreShift: 24/7 Rotational ShiftsJob OverviewWe are seeking a highly skilled Service Reliability Analyst to ensure the stability, performance, and observability of...

  • Reliability Engineer

    4 days ago

    Bengaluru, Karnataka, India Domnic Lewis Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are hiring for a product based Client in Bangalore:Exp- 4 to 7 years .3+ years of Reliability experience in reliability analysis, reliability prediction methods and accelerated life testing.Knowledge of key standards used in reliability engineering, such as MIL, JEDEC, IPC & IECExperience with reliability testing and data analysis tools, such as...

  • Reliability Engineer

    2 days ago

    Bengaluru, Karnataka, India ExxonMobil Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Ahmedabad Career Event - Applications Invited for Reliability Engineer About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do...

  • Reliability Engineer

    2 days ago

    Bengaluru, Karnataka, India ExxonMobil Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon...

  • Service Reliability Engineer- Data Platforms

    1 week ago

    Bengaluru, Karnataka, India Apple Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Apple Services Engineering team (ASE) is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it at an extensive scale, meeting our high expectations with dedication to deliver a huge variety of...

  • Site Reliability Engineer

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka ViewSonic Full time

    Job Requirements:Bachelor's degree in Computer Science, Engineering, or a related field.3+ year of experience in a relevant role, such as Site Reliability Engineer, DevOps Engineer, or similar, is preferred but not mandatory.Basic understanding of AWS solutions including EC2, S3, CloudWatch, Lambda, and RDS.Interest and understanding of Platform Engineering...

  • Site Reliability Engineer

    2 days ago

    Bengaluru, Karnataka, India Warner Bros. Discovery Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Welcome to Warner Bros. Discovery the stuff dreams are made of.Who We AreWhen we say, the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the...

  • Site Reliability Engineer

    1 week ago

    Bengaluru, Karnataka, India HyreSnap Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Description : We are eager to speak with SREs who are not just looking for a role but are excited about shaping their position to match their aspirations and our evolving needs. We seek professionals with 3 to 5 years of experience who embody the following qualities :Requirements : - Reliability and Performance Focus : A deep understanding of...

  • Service Reliability Analyst

    4 days ago

    Bengaluru, Karnataka, India Exiger Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for a Service Reliability Analyst with strong expertise in network infrastructure and observability tools to ensure high service availability and performance. This role requires a blend of network troubleshooting, AI Ops adoption, automation, and incident management skills in a 24/7 operations environment.ResponsibilitiesTroubleshoot incidents...