Service Reliability Engineer 3

1 week ago

Bengaluru, Karnataka, India Amadeus Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title

Service Reliability Engineer 3Summary of the Role

We're looking for an experienced Incident Manager to join our Global Customer Care team. In this role, you'll coordinate the recovery of major incidents across Amadeus products and services, ensuring timely communication and resolution. You'll work closely with internal and external stakeholders to minimize business impact and proactively contribute to system stability and service improvement.

In This Role You'll
  • Coordinate the recovery of major incidents, ensuring rapid restoration of business services and clear communication across teams.
  • Act as the central point of contact for critical incidents, facilitating collaboration between expert teams and senior management.
  • Provide timely and transparent updates to internal and external stakeholders, including customers and account teams.
  • Document incident details and contribute to post-recovery analysis, reporting, and continuous improvement efforts.
  • Proactively identify service stability risks, support planned outages, and contribute to long-term remediation strategies.
About the Ideal Candidate
  • Degree in Engineering, preferably in Computer Engineering; ITIL Foundation Certification is a plus.
  • Extensive 6-8 years experience in enterprise incident management or IT operations, ideally within the travel industry.
  • Strong understanding of ITIL practices and enterprise technologies including cloud (Microsoft Azure), networks, middleware, databases (Oracle, MS SQL), and monitoring tools (Grafana, Splunk, Hadoop/Kafka).
  • Proven ability to communicate effectively across technical and business leadership levels, especially during high-pressure situations.
  • Skilled in problem-solving, decision-making, and stakeholder management, with a collaborative and proactive approach.
What we can offer you

  • A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose. 

  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 

  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 

  • A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 

  • A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 

  • A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 

  • A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 

  • A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

#LI-KA1

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

  • Site Reliability Engineer 3

    3 weeks ago

    Bengaluru, Karnataka, India PhonePe Full time

    Job DescriptionKey deliverables:1. Manage Linux/Unix systems and ensure high availability of services2. Implement and maintain network configurations including iptables, ipsec, and IP management3. Automate infrastructure using SaltStack or equivalent configuration management tools4. Participate in on-call rotations to monitor and resolve production...

  • Service Reliability Engineer

    15 hours ago

    Bengaluru, Karnataka, India Apple Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The people here at Apple don't just build products- they craft the kind of wonder that has revolutionised entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Imagine what you could do here. Join Apple, and...

  • Senior Service Reliability Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Saarthee Full time

    Position Summary :We are seeking a Senior Service Reliability Engineer (SSRE) to join our technology team. This role focuses on ensuring the stability, scalability, and reliability of cloud-based services and applications.The ideal candidate will bring deep expertise in Linux systems, distributed systems, and modern infrastructure technologies, along with...

  • Site Reliability Engineer-3

    2 weeks ago

    Bengaluru, Karnataka, India Exotel Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About UsExotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We...

  • Site Reliability Engineer

    2 weeks ago

    Bengaluru, Karnataka, India ViewSonic Full time

    Job Requirements:1. Bachelor's degree in Computer Science, Engineering, or a related field.2. 3+ year of experience in a relevant role, such as Site Reliability Engineer, DevOps Engineer, or similar, is preferred but not mandatory.3. Basic understanding of AWS solutions including EC2, S3, CloudWatch, Lambda, and RDS.4. Interest and understanding of Platform...

  • Senior Service Reliability Engineer

    2 weeks ago

    Bengaluru, Karnataka, India beBeeServiceReliabilityEngineer Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Senior Service Reliability EngineerAbout the Role:We are seeking an experienced and skilled Senior Service Reliability Engineer to join our team. As a key member of our engineering organization, you will be responsible for ensuring the reliability and performance of our services.You will work closely with application developers and solution...

  • Reliability Engineer

    1 week ago

    Bengaluru, Karnataka, India beBeeReliability Full time ₹ 12,00,000 - ₹ 36,00,000

    Job Title:Reliability EngineerWe are seeking a skilled Reliability Engineer to join our team. This is a key role in ensuring the reliability and uptime of our critical systems.Key Responsibilities:Apply SRE core tenets to eliminate toil and ensure platform continuityDevelop and architect solutions to infrastructure and operational aspects of new products and...

  • Site Reliability Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Programming Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role - Site Reliability Engineering.Location - BengaluruYears of Expereince - 4+ YearsProfessional & Technical Skills:Must To Have Skills: Proficiency in Site Reliability Engineering.Good To Have Skills: Experience with cloud service providers such as AWS, Azure, or Google Cloud.Strong understanding of CI/CD tools and practices.Experience with container...

  • Site Reliability Engineer

    2 weeks ago

    Bengaluru, Karnataka, India ViewSonic Full time

    Job Requirements:Bachelor's degree in Computer Science, Engineering, or a related field.3+ year of experience in a relevant role, such as Site Reliability Engineer, DevOps Engineer, or similar, is preferred but not mandatory.Basic understanding of AWS solutions including EC2, S3, CloudWatch, Lambda, and RDS.Interest and understanding of Platform Engineering...

  • Site Reliability Engineer

    1 week ago

    Bengaluru, Karnataka, India ViewSonic Full time

    Job Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. 3+ year of experience in a relevant role, such as Site Reliability Engineer, DevOps Engineer, or similar, is preferred but not mandatory. Basic understanding of AWS solutions including EC2, S3, CloudWatch, Lambda, and RDS. Interest and understanding of Platform...