Operations / Technical Moderator / Student Grievance Executive
4 days ago
About Us:
Rebert Technologies Pvt. Ltd. is an innovative EdTech company focused on transforming education through technology and structured learning experiences. We're building a team of proactive professionals who can manage student operations, ensure smooth technical workflows, and maintain quality support systems.
Position: Operations / Technical Moderator / Student Grievance Executive
Key Responsibilities:
- Oversee daily operations and ensure smooth execution of online sessions and meetings.
- Monitor and moderate live classes, student forums, and discussion groups to maintain discipline and engagement.
- Handle student grievances, escalations, and technical issues with efficiency and empathy.
- Manage dashboards, attendance systems, and CRM/spreadsheet data for performance tracking.
- Troubleshoot minor technical issues related to Google Meet, Zoom, LMS portals, or internal systems.
- Prepare regular reports, feedback summaries, and operational updates for management.
- Coordinate between tech, academic, and HR teams for operational alignment.
Required Technical Skills:
- Strong working knowledge of Google Workspace (Sheets, Meet, Forms, Drive) and MS Excel.
- Familiarity with CRM tools, LMS portals, or ticketing systems.
- Basic understanding of data management, dashboards, and analytics.
- Comfortable using communication and collaboration tools (Slack, Trello, Asana, Notion, etc.).
- Ability to quickly learn new software tools and processes.
Qualifications:
- Bachelor's degree (preferred in Computer Science, IT, Management, or related fields).
- Prior experience in operations, tech support, moderation, or EdTech administration preferred.
- Excellent communication, multitasking, and analytical thinking skills.
- Strong sense of accountability and ability to work in fast-paced environments.
Employment Type: Part-time / Internship (depending on role fit)
Work Mode: Remote
Salary: Based on experience and interview performance
Job Type: Part-time
Pay: ₹5, ₹10,000.00 per month
Work Location: Remote
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