Operations / Technical Moderator / Student Grievance Executive

3 days ago

Remote, India Rebert Technologies Pvt Full time ₹ 1,20,000 - ₹ 1,80,000 per year

About Us:

Rebert Technologies Pvt. Ltd. is an innovative EdTech company focused on transforming education through technology and structured learning experiences. We're building a team of proactive professionals who can manage student operations, ensure smooth technical workflows, and maintain quality support systems.

Position: Operations / Technical Moderator / Student Grievance Executive

Key Responsibilities:

  • Oversee daily operations and ensure smooth execution of online sessions and meetings.
  • Monitor and moderate live classes, student forums, and discussion groups to maintain discipline and engagement.
  • Handle student grievances, escalations, and technical issues with efficiency and empathy.
  • Manage dashboards, attendance systems, and CRM/spreadsheet data for performance tracking.
  • Troubleshoot minor technical issues related to Google Meet, Zoom, LMS portals, or internal systems.
  • Prepare regular reports, feedback summaries, and operational updates for management.
  • Coordinate between tech, academic, and HR teams for operational alignment.

Required Technical Skills:

  • Strong working knowledge of Google Workspace (Sheets, Meet, Forms, Drive) and MS Excel.
  • Familiarity with CRM tools, LMS portals, or ticketing systems.
  • Basic understanding of data management, dashboards, and analytics.
  • Comfortable using communication and collaboration tools (Slack, Trello, Asana, Notion, etc.).
  • Ability to quickly learn new software tools and processes.

Qualifications:

  • Bachelor's degree (preferred in Computer Science, IT, Management, or related fields).
  • Prior experience in operations, tech support, moderation, or EdTech administration preferred.
  • Excellent communication, multitasking, and analytical thinking skills.
  • Strong sense of accountability and ability to work in fast-paced environments.

Employment Type: Part-time / Internship (depending on role fit)

Work Mode: Remote

Salary: Based on experience and interview performance

Job Type: Part-time

Pay: ₹5, ₹10,000.00 per month

Work Location: Remote

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