Production Analyst

1 week ago

Gurgaon, Haryana, India NatWest Group Full time

Join us as a Production Analyst

  • This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
  • We'll look to you to deliver a production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
  • Hone your existing analytical skills and advance your career in this exciting, fast paced role
  • This role requires 24/7 coverage which will be on an On-Call ROTA basis
  • We're offering this role at senior analyst level

What you'll do

As a Production Analyst, you'll support with providing day-to-day technology based services and will assist with deploying new applications and architecture across the domain. We'll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

It's a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You'll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.

Your Role Will Also Involve

  • Providing day-to-day support for production applications.
  • Participation in the On-Call ROTA to provide 24/7 support coverage as required.
  • Executing production deployments with a focus on quality and stability.
  • Working closely with product development and feature teams to stay informed about upcoming changes and new features.
  • Attending planning sessions and agile ceremonies with feature teams to stay aligned on priorities and deliverables.
  • Generating and maintaining regular reports on system performance, incident trends, and deployment outcomes.

The skills you'll need

We're looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you'll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.

We're Also Looking For

  • Experience ot at least two years in Production/Application Support and its process
  • Knowledge of Java, Springboot, Cloud (MS Azure/Aws), Oracle/Cosmos DB/Postgre SQL as well as Swagger, Jira, postman and Servicenow
  • Knowledge and experience of industry standard toolsets and processes
  • Knowledge and experience of using operational principles
  • A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
  • Good collaboration and stakeholder management skills

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