Associate Process Manager-Voice

2 weeks ago

Pune, Maharashtra, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the International Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team

Role & responsibilities

  • Prepares performance reports by collecting, analysing, and summarizing data and trends
  • Ensure Critical Performance Metrics are met consistently
  • Lead client/vendor reviews/calibrations
  • Revert to client/vendor queries on routine issues
  • Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
  • Manage multiple teams
  • Perform audits and quality checks on Team Leads & Floor Supports
  • Provide feedback to the Team Leads & Floor Supports periodically on their performance
  • Ensure cross skilling and periodic process re-verification to ensure resource pool
  • Perform Training Need Identification for teams
  • Perform Bottom Quartile Management
  • Ensure directives from senior leadership are percolated and acted upon
  • Hold periodic meetings, discuss task delegation and review issues

Preferred candidate profile

1.International voice experience

2.open to work in rotational shift and rotational off

3.immedidate joiner preferred

Location-Hinjewadi phase 2 (Pune)

Interested candidate can share resume at -

  • Voice Process Associate

    7 days ago

    Pune, Maharashtra, India beBeeCareer Full time

    Job Title: Voice Process AssociateWe are seeking a skilled and enthusiastic individual to join our team as a Voice Process Associate.This role involves handling customer inquiries, resolving issues, and providing exceptional service via phone or digital channels.To succeed in this position, you must possess excellent communication skills, be adaptable, and...

  • Voice Process Associate

    2 weeks ago

    Pune, Maharashtra, India beBeeVoiceProcess Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OpportunityWe are seeking a highly skilled and motivated candidate to fill the position of Voice Process Associate in our team. The selected individual will be responsible for handling customer calls, emails, and chats to resolve their queries and concerns.Responsibilities:Customer Interaction: Handle customer calls, emails, and chats to resolve their...

  • Voice Process Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Service Associate - International Voice ProcessHiring for a skilled and professional Customer Service Associate to join our team in an international voice process. This role involves handling customer inquiries and resolving issues via phone, providing accurate and timely information on products and services, and meeting customer satisfaction and...

  • Voice Process Associate

    2 weeks ago

    Pune, Maharashtra, India Pi Tech Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Overview: We are seeking highly motivated and customer-focused Voice Process Associates to handle inbound and outbound calls for US General Insurance clients. In this role, you will be responsible for assisting customers with general inquiries related to their insurance accounts, such as payment updates, and other non-policy-related requests. You will...

  • Voice Process Executive

    2 weeks ago

    Pune, Maharashtra, India Mind Loop Solutions Full time ₹ 15,000 - ₹ 25,000 per year

    Mind Loop Solutions is hiring Voice Process Associates in Kharadi, Pune. Salary 15K–25K + incentives. Fixed morning shift. Call HR Richa: /

  • Associate Process Manager

    2 weeks ago

    Pune, Maharashtra, India eClerx Investments Ltd Full time

    Job DescriptionJob Description- Associate Process ManagerThis role will be an essential part of the Voice Program in the Customer Operations Vertical.- Candidate must have good communication and interpersonal skills. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem solving and root cause analysis....

  • Chat Process Associate

    1 week ago

    Pune, Maharashtra, India Talenta Manpower Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Chat Process Associate – International ProcessMinimum 1 year of International Chat/Voice/Customer Service experienceGraduated with strong customer handling skillsGood typing speed (35–40 WPM mandatory)Neeloy

  • Process Associate

    2 weeks ago

    Pune, Maharashtra, India IGT Solutions Full time ₹ 13,000 - ₹ 18,000 per year

    Customer support AssociateProcess: - Customer Service Associate (Voice)Job Role: - 1. Ticket booking. cancelation, Flight delays 2. Solving queries related to Refund and baggages. 3. Informing customers related to the flights.Qualification: - 1. HSC / GraduateSalary: - 1. CTC: 15K In-hand: 13KExtra Benefits: - • Incentives (Based on performance) •...

  • International voice process Professional

    1 week ago

    Pune, Maharashtra, India Apex One Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Process: International Voice Process Experience: 6 Months to 2 Years Shifts: Rotational (Including Night Shifts) Work Mode: [On-site] Job RoleWe are hiring enthusiastic and customer-oriented professionals for our International Voice Process . Key ResponsibilitiesHandle inbound/outbound calls for international customers.Resolve queries and provide...

  • Sr Process Associate

    2 weeks ago

    Pune, Maharashtra, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description Outpace Consulting Services is seeking skilled for Sr Process Associate : Customer Service an International Voice Process at a leading ITES company. This role is crucial for delivering exceptional customer experiences by handling inquiries, resolving issues, and providing comprehensive support via phone. If you have a passion for customer...